Job summary
Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre.
Who we're looking for?
As a Booking Admin Clerk within the Cardiology Department at NNUH, you will play a vital part in ensuring our patients receive timely, well organised outpatient care. Your role focuses on supporting the booking process for follow up appointments, maintaining accurate waiting lists, and ensuring patient pathways stay on track--all while consistently demonstrating the Trust's PRIDE values: People Focused, Respect, Integrity, Dedication, and Excellence.
You'll be a key contributor to a smooth, efficient patient journey by managing appointment requests, contacting patients, supporting clinic utilisation, and ensuring our data is always accurate and up to date.
As a team and a department we strive to promote innovation, we love to hear new ideas! In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.We would love for you to join us. What are you waiting for? - apply now!
Main duties of the job
Join our dedicated team at NNUH as a Booking Admin Clerk in Cardiology, where you'll play a vital role in supporting consultants and clinical teams to deliver high-quality, compassionate care. This is a dynamic administrative position requiring excellent communication, organisation, and attention to detail.
Key Responsibilities:
- Book and manage outpatient appointments for follow up and review patients, ensuring all bookings comply with the Trust's Partial and Full Booking processes and 18 week pathway standards.
- Handle appointment requests and queries received by phone and email, providing clear communication and excellent customer service.
- Maintain accurate waiting lists, ensuring patients are added and called in chronological and clinical priority order.
- Monitor and support clinic utilisation, identifying available slots and helping the team make best use of clinic capacity through effective communication with colleagues and services.
- Ensure accurate data entry into PAS and other Trust systems, maintaining high standards of data quality.
- Manage appointment changes and cancellations, rebooking patients promptly and in line with Trust policies.
- Support general administrative duties to ensure the smooth running of the department.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
- Dealing with both telephone and post appointment requests and queries for any new follow-up and follow-up appointments
- To assist the team in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking and full booking on PAS
- To support the booking of new follow-up and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways as well as their appointment target date
- Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services. Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient
- To assist the teams in adding patients to the outpatient waiting lists. Ensure patients are called in chronological and priority order
- Send out review letters within the time scales to maintain a partial booking process
- When patients have failed to respond in the agreed timescales or declined two offers, after discussion with the waiting list co-ordinator, remove patients from waiting lists, inform patient and GP by letter that they have been removed from the Trust waiting list
- Action changes affecting the Master spreadsheet and assist with its maintenance
- Other general duties, which may be necessary to ensure the smooth functioning of the department
- The post holder will ensure that any data created, edited, used or recorded on Trust databases within their area of responsibility is accurate and recorded with Trust Policy timescales in order to maintain the highest standards of data quality within the statutory and regulatory framework
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
- Dealing with both telephone and post appointment requests and queries for any new follow-up and follow-up appointments
- To assist the team in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking and full booking on PAS
- To support the booking of new follow-up and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways as well as their appointment target date
- Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services. Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient
- To assist the teams in adding patients to the outpatient waiting lists. Ensure patients are called in chronological and priority order
- Send out review letters within the time scales to maintain a partial booking process
- When patients have failed to respond in the agreed timescales or declined two offers, after discussion with the waiting list co-ordinator, remove patients from waiting lists, inform patient and GP by letter that they have been removed from the Trust waiting list
- Action changes affecting the Master spreadsheet and assist with its maintenance
- Other general duties, which may be necessary to ensure the smooth functioning of the department
- The post holder will ensure that any data created, edited, used or recorded on Trust databases within their area of responsibility is accurate and recorded with Trust Policy timescales in order to maintain the highest standards of data quality within the statutory and regulatory framework
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
Desirable
- Some experience in working within an Outpatient environment
Experience
Desirable
- Dealing with the public/professional bodies
Skills
Essential
- Effective communication skills - both verbal and written
- IT skills in Microsoft Outlook and Word
Attitude, aptitude
Essential
- Team Player
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
Desirable
- Some experience in working within an Outpatient environment
Experience
Desirable
- Dealing with the public/professional bodies
Skills
Essential
- Effective communication skills - both verbal and written
- IT skills in Microsoft Outlook and Word
Attitude, aptitude
Essential
- Team Player
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
