Norfolk and Norwich University Hospital

Healthcare support worker – clinical care - Head and Neck

The closing date is 26 January 2026

Job summary

An exciting opportunity has arisen for a Health Care Assistant to join our team on Gissing Head & Neck Ward which covers a range of specialties including plastic surgery, Ear nose and throat, ophthalmology, maxillofacial, general surgery, breast, and dermatology.

We are a friendly and welcoming team which is committed to ensuring we provide the highest standard of care to patients on the ward.

We are equally committed to the opportunities we provide to the team to enable individuals to develop and learn. Our ward is lucky to have its own dedicated Clinical Nurse educator, to support you from day one. Support will be given from the ward to progress.

Full and part time hours available - candidates should be prepared to work fully flexibly.

Main duties of the job

Under the direction of the Registered Nurse, to work with all members of the multi-disciplinary team and contribute to the provision of the highest standards of patient care delivered with dignity, respect, and compassion.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted

19 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

234-25-B1705

Job locations

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY


Job description

Job responsibilities

  • Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
  • Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
  • Adherence to the uniform trust policy
  • To act as a role model to others; always projecting a professional image.
  • Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role.
  • Adherence to NNUH policies consistently.
  • To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
  • To participate in audit as required.
  • To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible

Job description

Job responsibilities

  • Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
  • Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
  • Adherence to the uniform trust policy
  • To act as a role model to others; always projecting a professional image.
  • Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role.
  • Adherence to NNUH policies consistently.
  • To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
  • To participate in audit as required.
  • To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible

Person Specification

Qualifications

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

  • Good numeracy and literacy skills, clear and effective reading and writing in English language

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
  • Able to work well in a team
Person Specification

Qualifications

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

  • Good numeracy and literacy skills, clear and effective reading and writing in English language

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
  • Able to work well in a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Ward Sister

Rhian Coates

rhian.coates@nnuh.nhs.uk

01603286491

Details

Date posted

19 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

234-25-B1705

Job locations

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY


Supporting documents

Privacy notice

Norfolk and Norwich University Hospital's privacy notice (opens in a new tab)