Job summary
*This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!
We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g. going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.
An opportunity has arisen for a highly motivated and organised Apprentice Patient Pathway Co-ordinator to join the Gastro Department.
Our department is split up into sub-specialties; Hepatology/Pancreatic; Nutrition; Inflammatory Bowel Disease (IBD). We operate outpatient clinics, inpatient endoscopy and outpatient endoscopy and have an allocated ward for patients.
Apprenticeship Eligibility Criteria:
Applicants must be:
- Aged 16+
- Resident in the UK/EEA for the last three consecutive years
- Must not have a qualification in a similar subject at the same level or above
- Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills:
- Good general standard of education
- 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specification
- Good standard of literacy and numeracy
- Good communication and interpersonal skills
- Good IT skills
Full time: 37.5 hours per week
Main duties of the job
A patient pathway co-ordinator plays a key role in making sure a patient's care journey runs smoothly, safely, and on time, especially for referrals, diagnostics, and treatment when referred into Gastroenterology on a cancer pathway. You will be required to co-ordinate appointments, monitor waiting lists and liaise with clinical/admin teams and patients,
As a busy department our patients are at the heart of everything we do and being focused on delivering the quality of care that our patients expect, in a timely manner is vital in this role.
You will work as part of a busy team and respect and integrity are an essential part of the ethos of working together that drives our department. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.
The Gastroenterology department is committed to offering the best possible care to our patients and this requires dedication from all our staff and this role will be no exception. We will expect you to share our passion for achieving excellence in the care of our patients.
You will be expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Actively track patients urgently referred to the Trust from General Practitioners (GP) or General Dental Practitioners (GDPs) who are suspected at referral of having Cancer. Ensure that these patients are listed on the Trust Cancer IT system.
- Ensure that appropriate requests for investigations are initiated following the clinicians instructions and that appointments are given
- To adhere to the Trusts General Principles and Guidelines on Patient Access in relation to the management of waiting lists.
- To remove non-malignant patients from the Cancer pathway by assessing oncology notes, Somerset, PAS, RIS and ICE and to work with medical secretaries and the clinical team to identify such patients in a timely manner
- Ensure that any newly diagnosed cancer patients are identified and added to the Trust Cancer IT system. Ensure that the patient is known to the clinical team and that appropriate action is taken to manage the patient on the agreed pathway.
- Highlight any potential delays or breaches of the patient pathway according to the Trust escalation policy
- To liaise with the members of the MDT both within the relevant Directorate and across the Trust as a whole to ensure coordination of all elements of the patient journey. This may include highlighting patient target dates etc to ensure that investigations are carried out and results received in a timely manner to ensure that the patient reaches the point of treatment within relevant time-scales.
- To ensure all information relating to patients on a cancer pathway clearly identifies all relevant target dates to aid other members of the MDT in allocating resource appropriately
- To be aware of availability of staff and events which may impact on the patient pathway (eg consultant leave, MDT meeting cancelled due to bank holidays) and make allowances for this in the patient pathways.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- Actively track patients urgently referred to the Trust from General Practitioners (GP) or General Dental Practitioners (GDPs) who are suspected at referral of having Cancer. Ensure that these patients are listed on the Trust Cancer IT system.
- Ensure that appropriate requests for investigations are initiated following the clinicians instructions and that appointments are given
- To adhere to the Trusts General Principles and Guidelines on Patient Access in relation to the management of waiting lists.
- To remove non-malignant patients from the Cancer pathway by assessing oncology notes, Somerset, PAS, RIS and ICE and to work with medical secretaries and the clinical team to identify such patients in a timely manner
- Ensure that any newly diagnosed cancer patients are identified and added to the Trust Cancer IT system. Ensure that the patient is known to the clinical team and that appropriate action is taken to manage the patient on the agreed pathway.
- Highlight any potential delays or breaches of the patient pathway according to the Trust escalation policy
- To liaise with the members of the MDT both within the relevant Directorate and across the Trust as a whole to ensure coordination of all elements of the patient journey. This may include highlighting patient target dates etc to ensure that investigations are carried out and results received in a timely manner to ensure that the patient reaches the point of treatment within relevant time-scales.
- To ensure all information relating to patients on a cancer pathway clearly identifies all relevant target dates to aid other members of the MDT in allocating resource appropriately
- To be aware of availability of staff and events which may impact on the patient pathway (eg consultant leave, MDT meeting cancelled due to bank holidays) and make allowances for this in the patient pathways.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- 4 GCSEs at D/3 or above (ideally to include Maths and English)
- IT qualifications/skills including working knowledge of MS office, especially excel
Skills
Essential
- Excellent communicator
- Computer skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- 4 GCSEs at D/3 or above (ideally to include Maths and English)
- IT qualifications/skills including working knowledge of MS office, especially excel
Skills
Essential
- Excellent communicator
- Computer skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
