Job summary
*This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!
We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g. going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.
An opportunity has arisen for a motivated and organised Apprentice Medical Secretary to join the Gastroenterology Department. Our department is split up into; Hepatology/Pancreatic; Nutrition; Inflammatory Bowel Disease (IBD). We operate outpatient clinics, inpatient endoscopy and outpatient endoscopy and have an allocated gastroenterology ward for patients.
Apprenticeship Eligibility Criteria:
All applicants must be:
- Aged 16+
- Resident in the UK/EEA for the last three consecutive years
- Must not have a qualification in a similar subject at the same level or above
- Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
- Good general standard of education
- 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specification
- Good standard of literacy and numeracy
- Good communication and interpersonal skills
- Good IT skills
Full time: 37.5 hours per week
Main duties of the job
The role of a secretary is to act as a point of contact for all communications between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between Consultants and patients as appropriate. Daily duties will also consist of typing clinic/patient result letters, and updating PAS.Our Values of People Focused, Respect, Integrity, Dedication and Excellence - PRIDE - are important to us and here's how they relate to our work and to this role.
As a busy department our patients are at the heart of everything we do and being focused on delivering the quality of care that our patients expect, in a timely manner is vital in this role.
You will work as part of a busy team and respect and integrity are an essential part of the ethos of working together that drives our department. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.
The Gastroenterology department is committed to offering the best possible care to our patients and this requires dedication from all our staff and this role will be no exception. We will expect you to share our passion for achieving excellence in the care of our patients.
We take PRIDE in our work for the NNUH and hope that in your application you will show us how you take PRIDE in your work too.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
- Assist patients and their carers by arranging translation/interpretation facilities via INTRAN.
- Attend to all communications, for example, emails, faxes, investigation results on a daily basis
- Accurately transcribe all correspondence by touch typing from audio dictation using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
- Make Outpatient appointments in response to urgent referrals and AMUreferrals, overbooking clinics as necessary.
- Obtain patients case notes and test results as necessary. Contribute to the accurate maintenance of same by incorporating results, correspondence etc. as specified by Trust Policy.
- Frequent bending, lifting and transportation of heavy, bulky case notes (average weight of clinic notes handled is 17 kilos, excluding the weight of the trolley) throughout the day.
- Provide accurate and confidential information to assist with continued data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes.
- Register new patients and create a new set of patient notes as required.
- Assist in audit work as required by Consultant and Medical Staff.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
- Assist patients and their carers by arranging translation/interpretation facilities via INTRAN.
- Attend to all communications, for example, emails, faxes, investigation results on a daily basis
- Accurately transcribe all correspondence by touch typing from audio dictation using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
- Make Outpatient appointments in response to urgent referrals and AMUreferrals, overbooking clinics as necessary.
- Obtain patients case notes and test results as necessary. Contribute to the accurate maintenance of same by incorporating results, correspondence etc. as specified by Trust Policy.
- Frequent bending, lifting and transportation of heavy, bulky case notes (average weight of clinic notes handled is 17 kilos, excluding the weight of the trolley) throughout the day.
- Provide accurate and confidential information to assist with continued data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes.
- Register new patients and create a new set of patient notes as required.
- Assist in audit work as required by Consultant and Medical Staff.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- 4 GCSEs at D/3 or above (or equivalent)
Skills
Essential
- Excellent communication and interpersonal skills
- IT skills - accurate data input
- Ability to multi-task and prioritise
Attitude & Aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- 4 GCSEs at D/3 or above (or equivalent)
Skills
Essential
- Excellent communication and interpersonal skills
- IT skills - accurate data input
- Ability to multi-task and prioritise
Attitude & Aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
