Job summary
14 month Fixed Term Contract - Apprenticeship
Are you our next apprentice administration hero? Could you help us provide great patient friendly service and secretarial support? Are you looking for an exciting challenge working as part of a busy team?
If so, you could start off your career supporting the admin team within the Diabetes & Endocrinology department, working whilst studying for an apprenticeship.
This exciting post will allow the successful candidate to gain experience and knowledge in a wide range of activities. You will assist with typing, booking patient appointments, and administration tasks which will include dealing with telephone enquiries, filing and general office duties, in order to ensure our clinics, run smoothly,
Your time will be split between our admin teams in Diabetes, Endocrinology, and the Clinical Investigation Unit.
As the post holder, you will be expected to contribute to the provision of the highest standards of patient care.
Does this sound like you? If so, we would love to hear from you!
Main duties of the job
- Provide high quality secretarial support to the department.
- Split your time between several areas within the department, getting to know and working with different staff groups.
- Have excellent communication skills and will need confidence when dealing with service users over the telephone and face-to-face.
- Handle patient information on a daily basis, so you will be expected to have a high level of accuracy and confidentiality.
- Need good data entry and IT skills.
- Be able to prioritise your workload and work on the departmental database systems.
- Undertake a Level 2 Customer Service Practitioner Apprenticeship Standard within a 14-month contract.
Being a good team player is a must, and you will uphold the Trust's PRIDE values.
Interviews to be arranged for 22nd January 2026.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
Eligibility Criteria
All applicants must be: Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeshipQualifications and Skills Required: Good general standard of education 4 GCSEs at Grade D/3 or above (or equivalent) Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skills
Overview of Essential Responsibilities:
- To provide efficient and effective admin support to the office
- To type letters using standard templates
- To record patient demographics and referrals on the hospital information system (PAS) and departments computer system
- To update as necessary PAS and departments computer system
- To request and return medical notes
- To carry out filing of letters
- To carry out photocopying
- To order stationary/equipment for the department
- To prepare patient information packs and resources for ward staff
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
Eligibility Criteria
All applicants must be: Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeshipQualifications and Skills Required: Good general standard of education 4 GCSEs at Grade D/3 or above (or equivalent) Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skills
Overview of Essential Responsibilities:
- To provide efficient and effective admin support to the office
- To type letters using standard templates
- To record patient demographics and referrals on the hospital information system (PAS) and departments computer system
- To update as necessary PAS and departments computer system
- To request and return medical notes
- To carry out filing of letters
- To carry out photocopying
- To order stationary/equipment for the department
- To prepare patient information packs and resources for ward staff
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- 4 GCSEs at D/3 or above (or equivalent)
- Undertake and successfully complete the Level 2 Customer Service Practitioner Apprenticeship Standard within the 14 month contract of employment
Experience
Desirable
Skills
Essential
- Methodical and organised
- Understanding of the need for confidentiality
- Deal with people effectively and efficiently
- IT Skills - accurate data input
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- 4 GCSEs at D/3 or above (or equivalent)
- Undertake and successfully complete the Level 2 Customer Service Practitioner Apprenticeship Standard within the 14 month contract of employment
Experience
Desirable
Skills
Essential
- Methodical and organised
- Understanding of the need for confidentiality
- Deal with people effectively and efficiently
- IT Skills - accurate data input
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
