Job summary
**14 Fixed Term Contract - Apprenticeship **
Are you our next apprentice administration hero? Could you help us provide great patient friendly service and secretarial support? Are you looking for an exciting challenge working as part of a busy team?
If so, you could start off your career supporting the admin team within the Diabetes & Endocrinology department, working whilst studying for an apprenticeship.
This exciting post will allow the successful candidate to gain experience and knowledge in a wide range of activities. The post holder will assist with typing, booking patient appointments, and administration tasks which will include dealing with telephone enquiries, filing and general office duties, in order to ensure our clinics, run smoothly,
Your time will be split between our admin teams in Diabetes, Endocrinology, and the Clinical Investigation Unit.
The post holder will be expected to contribute to the provision of the highest standards of patient care.
Does this sound like you? If so, we would love to hear from you!
Main duties of the job
You will provide high quality secretarial support to the department.
You will split your time between several areas within the department, getting to know and working with different staff groups.
You will have excellent communication skills and will need confidence when dealing with service users over the telephone and face-to-face.
You will handle patient information on a daily basis, so you will be expected to have a high level of accuracy and confidentiality.
You will need good data entry and IT skills.
You will be able to prioritise your workload and work on the departmental database systems.
Being a good team player is a must, and you will uphold the Trust's PRIDE values.
You will be undertaking a Level 3 Business Administration Apprenticeship, which is to be completed within a 14 month contract.
Interviews to be arranged for 23/01/2025.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
Eligibility Criteria
All applicants must be:
- Aged 16+
- Resident in the UK/EEA for the last three consecutive years
- Must not have a qualification in a similar subject at the same level or above
- Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
- Good general standard of education
- 4 GCSEs at Grade D/3 or above (or equivalent) subject to the job specification
- Good standard of literacy and numeracy
- Good communication and interpersonal skills
- Good IT skills
The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Job description
Job responsibilities
Eligibility Criteria
All applicants must be:
- Aged 16+
- Resident in the UK/EEA for the last three consecutive years
- Must not have a qualification in a similar subject at the same level or above
- Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
- Good general standard of education
- 4 GCSEs at Grade D/3 or above (or equivalent) subject to the job specification
- Good standard of literacy and numeracy
- Good communication and interpersonal skills
- Good IT skills
The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Person Specification
Qualifications
Essential
- 4 GCSEs at C/3 or above (ideally to include Maths and English)
- Undertake and Successfully complete the Level 3 Business Administration Apprenticeship Standard within 14 month contract.
Experience
Desirable
- Previous Experience in NHS or Customer Service
Skills
Essential
- Excellent Communication & Organisational Skills
- Good IT Skills (Microsoft Office & PAS)
- Ability to work well in a team, but also use own initiative & work independently
Attitude & Aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- 4 GCSEs at C/3 or above (ideally to include Maths and English)
- Undertake and Successfully complete the Level 3 Business Administration Apprenticeship Standard within 14 month contract.
Experience
Desirable
- Previous Experience in NHS or Customer Service
Skills
Essential
- Excellent Communication & Organisational Skills
- Good IT Skills (Microsoft Office & PAS)
- Ability to work well in a team, but also use own initiative & work independently
Attitude & Aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
