Norfolk and Norwich University Hospital

Receptionist - Endoscopy

The closing date is 26 December 2025

Job summary

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.

An exciting opportunity has arisen for a conscientious, enthusiastic, highly motivated and organised Receptionist/Clerical Officer to join the Endoscopy Unit, working across both sites at the Norfolk and Norwich University Hospital and the Quadram Institute. This is a specialised department where diagnostic and therapeutic endoscopic procedures are performed to investigate patients who suffer with upper or lower GI problems.

The successful candidate is requested to work compressed hours, and working shifts will include Monday, Wednesday and Friday 8:00 -18:00 & Tuesday 8:00 - 17:30.

To support the delivery of a high-quality, safe and compassionate healthcare service, all staff are expected to act as role models to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence.

Please note that this advertised position, which is part of occupation code 4216, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Main duties of the job

The successful candidate will have a methodical approach to work, be extremely well organised and have a flexible attitude incorporating our Trust PRIDE values. Good communication skills are essential to this post.The successful candidate must be able to work in a team and independently.

The candidate will be the first point of contact for all patients and will be the responsible administrator to ensure the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of 'real-time data entry'.

The reception aspect is an essential part of the clerical and admin support for the department and will include meeting and greeting patients on arrival to the department, answering telephone enquiries, creating, amending and outcoming appointments. This role includes a range of administrative duties using Trust systems to record and maintain patient records. Good IT skills, in addition to the willingness and commitment to learn multiple Trust IT systems, are necessary.

All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

22 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working, Compressed hours

Reference number

234-25-C1415

Job locations

NNUH/Quadram institute

Research Park, Rosalind Franklin Rd

Norwich

NR4 7UQ

Job description

Job responsibilities

To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
To ensure appointment lists are maintained and prepared in readiness for clinical work.
To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Job description

Job responsibilities

To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
To ensure appointment lists are maintained and prepared in readiness for clinical work.
To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

Good general standard of literacy and numeracy

Experience

Essential

Experience in NHS or customer service organisation

Skills

Essential

Good communication and interpersonal skills

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Flexible - able to multi-task and prioritise

Person Specification

Qualifications

Essential

Good general standard of literacy and numeracy

Experience

Essential

Experience in NHS or customer service organisation

Skills

Essential

Good communication and interpersonal skills

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Flexible - able to multi-task and prioritise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

NNUH/Quadram institute

Research Park, Rosalind Franklin Rd

Norwich

NR4 7UQ

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

NNUH/Quadram institute

Research Park, Rosalind Franklin Rd

Norwich

NR4 7UQ

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)