Patient Flow Administrator - DPU/SDAU
The closing date is 19 November 2025
Job summary
We are seeking to employ a enthusiastic, highly motivated Patient Flow Coordinator to join our joint services within DPU and SDAU.
The Day Procedure Unit team at the Norfolk and Norwich University Hospital is one of the major elective surgical Units in East Anglia. Following the Nationally recognised British Association of Day Surgery Directory the Unit is continually reviewing and evaluating its services, providing pre and post operative nurse led care for wide range of surgical specialities, including Urology, Gynae, ENT, Ophthalmology, Orthopaedics, Oral, General Surgery, Vascular and Pain Management.
The Same Day Admission Unit (SDAU) is a dedicated department which admits and prepares adult patients for elective surgery. Our patients attend the Same Day Admissions Unit for their admission, and after their surgery they are then transferred to an inpatient ward for their recovery and discharge. Our teams works closely with other departments in the Trust, including the Day Procedure Unit, Preoperative Assessment, Surgical Specialty Teams, Anaesthetics, Theatres and the wards.
Our PRIDE values of People focused, Respect, Integrity, Dedication and Excellence are important to us. By adhering to the Trust PRIDE values enhances the ability to communicate in a personable, approachable, and respectful manner also supporting the development of instant and positive relationships with both staff and patients.
Main duties of the job
As part of the DPU ward and SDAU team, the opportunity is available to proactively manage patient flow within the ward ensuring that day case capacity is fully utilised. The ward embraces the chance for staff development, and the individual will gain skills in proactively managing the ward patient bed booking system, gaining knowledge and experience at identifying capacity shortfalls and taking steps to ensure capacity is fully utilized.
We require the prospective applicants to be flexible and adaptable to our evolving service as we work towards increasing our elective surgery capacity. This includes establishing working relationships with the wider team and supporting the senior staff in ensuring our patients have the best care possible on the day of surgery.
The successful applicant will work collaboratively within the team both independently and with direct supervision from others. They will work closely with the requirements of Trust and Departmental policies and procedures to ensure that patient pathways are correctly managed accordingly. Data collection and processing is vital for service improvement; therefore, they will assist the managing team with regular audits.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a of People-focused, Respect, Integrity, Dedication and Excellence.
Please be aware the working pattern will include working 12-hour shifts, Monday to Sunday, between 7:00 and 20:00.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details
Date posted
13 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
234-25-A0066-B
Job locations
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
Employer's website
https://teamnnuh.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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