Job summary
Older People's Medicine Healthcare Support Worker (HCSW) Recruitment Day 28th November 2025
Older People's Medicine (OPM) provides healthcare for patients who are assessed as frail. Some of the key care pathways within OPM include management of hip fractures, dementia care, end-of-life care, and treatment of acute and long - term conditions.
Please see the following video providing insight into the roles and responsibilities of a healthcare assistants working within older people's medicine: Working in Older People's Medicine at NNUH - YouTube OPM is divided across 4 wards; we have the following HCSW opportunities in the following ward areas: Earsham, Dunston,Elsing, and Brundall
The recruitment daywill consist of:
Start at 14:00 and finish at 17:00 (timings may vary), NNUH Training Centre (next to Busy Bees Nursery), Top floor.
14:00 - 14:30: Introduction to the role of an HCA
14:30 - 17:00: Basic Numeracy and Literacy Assessment & Interview.
This is great opportunity for those wanting to develop their career in healthcare, this begins with a comprehensive induction and support from our Practice Development and Clinical education teams.
We have excellent career pathways that enable scope for you to develop, upskill and even become a registered nurse.
*This is an invite only event and we will not accept walk-ins* - Please apply through the website.
Main duties of the job
Your role as a Healthcare Support Worker will be to provide and deliver a high standard of individualised personal care to each patient working as part of a collaborative multidisciplinary approach.
This includes assisting with personal care, nutrition, wound care, mobility, and infection control, as well as monitoring and recording vital signs, supporting patients with toileting and hygiene needs, and maintaining accurate documentation.
In completion of the nationally recognised care certificate qualification, you will develop knowledge and skills that will allow you to be able to safely and accurately deliver effective patient care under the direction of the registered nurse.
With ongoing training, you will learn to accurately document the care you provide and recognise when a patient's condition changes, escalating concerns appropriately while maintaining patient confidentiality. Your skills and competencies will be developed through a structured 52-week development pathway designed to support you in fulfilling your role.
Please note that this advertised position, which is part of occupation code 6131 does meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would be able to issue a Certificate of Sponsorship for this role*
*You must work a minimum of 36 hours per week and must be placed at top of the agenda for change Band 3 pay point to meet current Home Office UKVI policy regarding salary threshold requirements.
About us
At NNUH, we are passionate about staff development and will support you in your career as a Healthcare Support Worker and beyond.
There are many exciting opportunities to develop personally and professionally, some of our Healthcare Support Worker can apply to join the Trainee Nursing Associate (TNA) programme. This is a two-year course, resulting in Nursing Associate registration and making you eligible to train as a Registered Nurse via a shortened nursing degree or Registered Nurse degree apprenticeship (RNDA).
The TNA course acts as a stepping stone to becoming a Nurse, as a teaching hospital we are proud to able offer this opportunity to our Healthcare Support Workers. For more insight about career progress please watch:Healthcare support worker career progression at NNUH - YouTube
As a Healthcare Support Worker, you will be supported through your Care Certificate Programme, requiring completion of set standards, with help from our dedicated Medical Clinical Educator and Practice Development teams.
Upon completion of the certificate, you also can work additional bank shifts in alternative areas of interest. This will enable you to gain further experience across specialties. Please see the following link for details: Working as a At NNUH, we are passionate about staff development and will support you in your career as a Healthcare Support Worker and beyond. at NNUH (youtube.com)
We can offer you the full range of NHS benefits/discounts.
Job description
Job responsibilities
The role of the Healthcare Support Worker will include...
Healthcare Support Workers carry out many care duties directly with patients, relatives, and carers. You will be working in a hands-on, fast-paced environment where communication is vital nowhere else will a compassionate nature have such an impact. What matters most in this role is that you have a passion for helping others and enjoy working as part of a dedicated and passionate team.
Gain knowledge specific to the specialty that you are working within, with many exciting opportunities to develop clinical skills and career.
The kind of duties you can expect to be involved in after training (which we will provide) under the direction of a qualified professional practitioner can include the following:
measuring and recording clinical observations
helping patients to wash and dress
if required assisting patients to eat and drink
making and changing beds
If you have experience working in a fast paced, demanding role and youre looking for a new challenge, we would love to hear from you!
When applying for this position please use your supporting statement to explain why you are interested in a role at NNUH and within OPM and how your experience is relevant or transferable to the position and why you wish to pursue a career as a Healthcare Support Worker
We have permanent roles available with full and part-time hours. You must have the qualities and skills suited to caring for acutely unwell people in a rewarding but sometimes challenging clinical setting. You must be able to work some weekends, nights and public holidays.
Information on hours/working pattern:
In post, you will be expected to work shifts, we aim to promote flexibility in shift allocation. Rotas cover a full 24 hours, 7 days a week and involve a mixture of working long days and night shifts. Day shifts start at 07:00 and finish at 19:30. Night shifts start at 19:00 and finish at 07:30.
Working night and weekend shifts attracts unsocial hours payments. For information on pay enhancements for unsocial hours please visit this link https://www.nhsemployers.org/articles/unsocial-hours-payments
Information on Induction/Training:
If successful, you will have a 2-week (full time) induction course. 1 week classroom based and 1 week shadowing on the ward area allocated. We typically host 1-2 training courses per month, but they have limited spaces. We will do our best to book you on the earliest available training course but please do bear in mind there is sometimes a 1-2 month wait for a training course/start date during busy periods.
We offer FREE Park and Ride from Costessey (Monday to Friday) and have discounted bus tickets available for First Bus and Konectbus.
Please view the attached job description for full details on the role and responsibilities.
Those seeking BANK only hours please could you apply to our Bank Healthcare Assistant exclusive vacancies. You will need to check NHS Jobs and HealthJobsUK website to apply.
Job description
Job responsibilities
The role of the Healthcare Support Worker will include...
Healthcare Support Workers carry out many care duties directly with patients, relatives, and carers. You will be working in a hands-on, fast-paced environment where communication is vital nowhere else will a compassionate nature have such an impact. What matters most in this role is that you have a passion for helping others and enjoy working as part of a dedicated and passionate team.
Gain knowledge specific to the specialty that you are working within, with many exciting opportunities to develop clinical skills and career.
The kind of duties you can expect to be involved in after training (which we will provide) under the direction of a qualified professional practitioner can include the following:
measuring and recording clinical observations
helping patients to wash and dress
if required assisting patients to eat and drink
making and changing beds
If you have experience working in a fast paced, demanding role and youre looking for a new challenge, we would love to hear from you!
When applying for this position please use your supporting statement to explain why you are interested in a role at NNUH and within OPM and how your experience is relevant or transferable to the position and why you wish to pursue a career as a Healthcare Support Worker
We have permanent roles available with full and part-time hours. You must have the qualities and skills suited to caring for acutely unwell people in a rewarding but sometimes challenging clinical setting. You must be able to work some weekends, nights and public holidays.
Information on hours/working pattern:
In post, you will be expected to work shifts, we aim to promote flexibility in shift allocation. Rotas cover a full 24 hours, 7 days a week and involve a mixture of working long days and night shifts. Day shifts start at 07:00 and finish at 19:30. Night shifts start at 19:00 and finish at 07:30.
Working night and weekend shifts attracts unsocial hours payments. For information on pay enhancements for unsocial hours please visit this link https://www.nhsemployers.org/articles/unsocial-hours-payments
Information on Induction/Training:
If successful, you will have a 2-week (full time) induction course. 1 week classroom based and 1 week shadowing on the ward area allocated. We typically host 1-2 training courses per month, but they have limited spaces. We will do our best to book you on the earliest available training course but please do bear in mind there is sometimes a 1-2 month wait for a training course/start date during busy periods.
We offer FREE Park and Ride from Costessey (Monday to Friday) and have discounted bus tickets available for First Bus and Konectbus.
Please view the attached job description for full details on the role and responsibilities.
Those seeking BANK only hours please could you apply to our Bank Healthcare Assistant exclusive vacancies. You will need to check NHS Jobs and HealthJobsUK website to apply.
Person Specification
Qualifications/Training and Professional Development
Essential
- City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience
Desirable
Experience
Essential
- Some previous experience in a nursing/care assistant role which can be demonstrated against the requirements of the role.
Skills, abilities and knowledge
Essential
- Good organisational skills
- Good numeracy and literacy skills, clear and effective reading and writing in English language
Attitude, aptitude
Essential
- Able to cope with stress and challenging situations
- Caring and compassionate with excellent interpersonal and communication skills
- Effective role model, demonstrating NNUH's PRIDE values of People focus, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications/Training and Professional Development
Essential
- City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience
Desirable
Experience
Essential
- Some previous experience in a nursing/care assistant role which can be demonstrated against the requirements of the role.
Skills, abilities and knowledge
Essential
- Good organisational skills
- Good numeracy and literacy skills, clear and effective reading and writing in English language
Attitude, aptitude
Essential
- Able to cope with stress and challenging situations
- Caring and compassionate with excellent interpersonal and communication skills
- Effective role model, demonstrating NNUH's PRIDE values of People focus, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
