Norfolk and Norwich University Hospital

Healthcare Support Worker - Clinical Care - T&O Open Day

The closing date is 03 November 2025

Job summary

The Norfolk & Norwich University Hospital are inviting you to join us for an Open Day/Recruitment event for Healthcare Support Workers interested in joining our incredible Trauma & Orthopaedic teams! We have exciting opportunities for experienced care workers wanting to join the NHS with positions across our three Trauma & Orthopaedic specialist wards.

Come and join us on November 4th between 10:30am and 2:30pm in the East Atrium at NNUH. We will be celebrating the incredible work our T&O teams do, showcasing some of the specialised care delivered and welcoming you to meet the ward managers, current Healthcare Support Workers and members of the team across T&O!

The successful applicant will be supported by our nursing team to build on and develop skills, including support with completion of care certificate, band 3 Clinical skills, pre and post operative care, and even Spinal care.

We are constantly striving to learn, improve and drive change to overcome challenges and the Healthcare Support Worker role is essential to what we do. You'll be given the opportunity to attend specialty Study days and have support from our Ward Based Clinical Educators.

Please be aware that this advert is solely for the purposes of promoting our Trauma & Orthopaedic Open day/Recruitment Event. As such we are not taking applications via this advert. Applicants who wish to be considered for a position on one of our T&O wards would be provided a link to apply in person at the event on 4th November.

Main duties of the job

The main duties of the Band 3 Healthcare Support Worker (HCSW) - Clinical Care involve providing high-quality, safe, and compassionate care to patients under the supervision of registered professionals.

This includes assisting with personal care, nutrition, wound care, mobility, and infection control, as well as monitoring and recording vital signs, supporting patients with toileting and hygiene needs, and maintaining accurate documentation.

The role also involves communicating effectively with patients, families, and the multidisciplinary team, participating in audits and service improvement initiatives, supporting new staff and learners, and upholding NNUH's PRIDE values. Staff are expected to work flexibly across clinical areas while maintaining professionalism and adhering to Trust policies and procedures.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room at NNUH Colney Lane site
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH Colney Lane site
Free 24-hours confidential counselling support
On-site Nursery at NNUH Colney Lane
On-site cafes offering staff discounts at NNUH Colney Lane
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

27 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

243-25-T&O-HCSWOpenDay

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Job description

Job responsibilities

Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
To demonstrate effective, clear and accurate communication with patients and their families, to ensure they are kept up to date with the plans for care.
To act as a positive role model at all times.
To understand duty of candour and speak with senior colleagues to discuss further if required.
To contribute to the development of local protocols and guidelines.
To identify patients at risk of skin damage i.e., moisture lesions, pressure ulcers, skin tears and be able to document skin condition and escalate to a registered professional.
To demonstrate accurate completion of patient documentation on both electronic and paper formats. This is throughout patient treatment and care journey, including admission and discharge.

Job description

Job responsibilities

Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
To demonstrate effective, clear and accurate communication with patients and their families, to ensure they are kept up to date with the plans for care.
To act as a positive role model at all times.
To understand duty of candour and speak with senior colleagues to discuss further if required.
To contribute to the development of local protocols and guidelines.
To identify patients at risk of skin damage i.e., moisture lesions, pressure ulcers, skin tears and be able to document skin condition and escalate to a registered professional.
To demonstrate accurate completion of patient documentation on both electronic and paper formats. This is throughout patient treatment and care journey, including admission and discharge.

Person Specification

Qualifications

Essential

City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

Able to prioritise own workload and manage time effectively

Attitude, aptitude

Essential

Able to cope with stress and challenging situations
Able to recognise own limitations
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification

Qualifications

Essential

City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

Able to prioritise own workload and manage time effectively

Attitude, aptitude

Essential

Able to cope with stress and challenging situations
Able to recognise own limitations
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)