Job summary
The Emergency Department at NNUH is seeking to recruit highly dedicated and passionate individuals to join our team as a Flow Co-Ordinator. The NNUH hosts the busiest Emergency Department in the East of England seeing over 140,000 patients every year.
This role is key in continuing our #JourneytoOutstanding and ensuring that patients are at the heart of everything we do. We're looking for an individual with excellent communication skills who is capable of providing the highest possible standard of patient care.You'll work within a varied Multi-disciplinary Team, playing a vital part in ensuring a safe, timely and effective patient experience
*This role is shift work, 24/7 hours 7 days a week. 6-2 / 8-4 / 11:30-19:30 / 12-8 / 2-10 / 5-1 / 22-6*
**Enhancements for unsocial hours, weekends, and bank holidays including Christmas**
Main duties of the job
The post holder will provide an efficient, caring and quality reception and clerical service within the Emergency Department, working as part of a clerical team, to cover the department 24 hours a day, seven days a week.
The post holder will be responsible for accurate maintenance of various records alongside other general administrative and clerical duties. This role involves a great deal of liaison with nursing and medical staff, other staff members across all areas within the Trust and a high degree of patient contact. The Receptionist must have the ability to pay attention to detail.
o To register patients using a computerised system (and manually when required).o To be aware of off duty planning and the need to meet service requirements, reporting absence from work promptlyo To be able to recognise those patients who, although they walk in, may require prompt medical intervention and to inform a qualified Nurse appropriatelyo Update the Patient Administration System (PAS) in line with the Trust's policies and procedures on real time data collection and confidentialityo To arrange, where appropriate, follow-up outpatient appointments, including making referrals on PAS system
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To make patients feel welcome and at ease, providing assistance with patient comfort as required.
- To be able to recognise those patients who, although they walk in, may require prompt medical intervention and to inform a qualified Nurse appropriately.
- To be aware of off duty planning and the need to meet service requirements, reporting absence from work promptly.
- In the absence of the Senior Receptionist and other managerial members, to re-arrange adequate reception cover in the instance of short-notice sickness.
- To be able to run the Reception desk alone, when suitably trained, as required.
- To register patients using a computerised system (and manually when required).
- To obtain the necessary information in order to provide data for the Communications department.
- Update the Patient Administration System (PAS) in line with the Trust's policies and procedures on real time data collection and confidentiality.
- Assist relatives in locating patients, both in ED and the rest of the hospital using the PAS system both face-to face and via telephone enquiries.
- When distressed relatives enter ED to ensure that they are looked after in a caring and compassionate manner until a trained Nurse is free to care for them.
- To arrange transport, both via East Anglian Ambulance Trust and also by sorting private lifts/taxis, for patients as required. To ensure their comfort if waiting for a considerable period of time.
- To manage all incoming telephone calls within departmental guidelines, either by dealing with the enquiry immediately or by taking details and returning calls. To deal with medical enquiries either by delegating to an appropriate member of the nursing/clinical staff or by taking messages.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- To make patients feel welcome and at ease, providing assistance with patient comfort as required.
- To be able to recognise those patients who, although they walk in, may require prompt medical intervention and to inform a qualified Nurse appropriately.
- To be aware of off duty planning and the need to meet service requirements, reporting absence from work promptly.
- In the absence of the Senior Receptionist and other managerial members, to re-arrange adequate reception cover in the instance of short-notice sickness.
- To be able to run the Reception desk alone, when suitably trained, as required.
- To register patients using a computerised system (and manually when required).
- To obtain the necessary information in order to provide data for the Communications department.
- Update the Patient Administration System (PAS) in line with the Trust's policies and procedures on real time data collection and confidentiality.
- Assist relatives in locating patients, both in ED and the rest of the hospital using the PAS system both face-to face and via telephone enquiries.
- When distressed relatives enter ED to ensure that they are looked after in a caring and compassionate manner until a trained Nurse is free to care for them.
- To arrange transport, both via East Anglian Ambulance Trust and also by sorting private lifts/taxis, for patients as required. To ensure their comfort if waiting for a considerable period of time.
- To manage all incoming telephone calls within departmental guidelines, either by dealing with the enquiry immediately or by taking details and returning calls. To deal with medical enquiries either by delegating to an appropriate member of the nursing/clinical staff or by taking messages.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
- Previous clerical work including data input
Desirable
- Some experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Understanding of the need for confidentiality
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
- Previous clerical work including data input
Desirable
- Some experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Understanding of the need for confidentiality
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
