Norfolk and Norwich University Hospital

Healthcare support worker – Clinical Care - Cromer Outpatients

The closing date is 21 October 2025

Job summary

The Outpatient Department at Cromer Hospital is a busy unit, providing outpatient services to the people of North Norfolk and surrounding area. Allies outpatients department encompasses both Outpatient Clinics, pre-assessment and Local Anaesthetic Minor Procedures for Ophthalmic patients. The department offers Cataract and Oculoplastic Surgery and Intravitreal Injection lists in their theatre and provides Outpatient appointments for Cataracts, Glaucoma, Medical Retinal, AMD & Ocular plastics. You should be able to work well as part of a team and be able to prioritise your own workload. You will accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care.No previous Ophthalmology experience necessary as full training & support will be provided in house

Main duties of the job

You will be expected to work in all areas of the Department and be taught to use the specialized equipment. You will also prepare patient for IVT lists . Undertake Visual acuity, visual fields and assist Clinicians in the clinics.Working hours Monday - Friday, No bank holidays or weekendsCar parking on site & surrounding areaSmall friendly hospital with its own staff garden

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room at NNUH Colney Lane site
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH Colney Lane site
  • Free 24-hours confidential counselling support
  • On-site Nursery at NNUH Colney Lane
  • On-site cafes offering staff discounts at NNUH Colney Lane
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted

17 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

234-25-F0954

Job locations

Cromer Hospital

Mill Rd

Cromer

NR27 0BQ


Job description

Job responsibilities

  • Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
  • Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
  • Adherence to the uniform trust policy.
  • To act as a role model to others; always projecting a professional image.
  • Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role.
  • Adherence to NNUH policies consistently.
  • To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
  • To participate in audit as required.
  • To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Job description

Job responsibilities

  • Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
  • Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
  • Adherence to the uniform trust policy.
  • To act as a role model to others; always projecting a professional image.
  • Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role.
  • Adherence to NNUH policies consistently.
  • To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
  • To participate in audit as required.
  • To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Person Specification

Qualifications

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience
  • Completion of care certificate within 12 weeks of start date

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

  • Good interpersonal and communication skills
  • Able to prioritise own workload and manage time effectively

Attitude, aptitude

Essential

  • Able to work well in a team
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification

Qualifications

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience
  • Completion of care certificate within 12 weeks of start date

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

  • Good interpersonal and communication skills
  • Able to prioritise own workload and manage time effectively

Attitude, aptitude

Essential

  • Able to work well in a team
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Cromer Hospital

Mill Rd

Cromer

NR27 0BQ


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Cromer Hospital

Mill Rd

Cromer

NR27 0BQ


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Sister

Helen Groom

Helenl.groom@nnuh.nhs.uk

01603646187

Details

Date posted

17 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

234-25-F0954

Job locations

Cromer Hospital

Mill Rd

Cromer

NR27 0BQ


Supporting documents

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