Norfolk and Norwich University Hospital

EPR Change Agent

The closing date is 03 October 2025

Job summary

We have embarked on a program to implement a single Electronic Patient Record (EPR) as part of the NHS digital health ongoing initiative across the Norfolk and Waveney Acute Hospital Collaborative (NWAHC). The collaborative is made up of three acute hospitals in Norfolk and Waveney;

James Paget University Hospitals NHS Foundation Trust (JPUH)

Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH)

This is a unique opportunity to contribute your skills and expertise to create a meaningful impact on the health and well-being of individuals throughout Norfolk and Waveney. We are dedicated to advancing our digital capabilities in alignment with our long-term strategic goals, ensuring a high standard of patient care and safety for our diverse communities.

The acute hospitals in Norfolk are a vital part of the health and social care system. Our digital mission is an essential part of our transformation into a post-modern healthcare system.

Main duties of the job

We are excited to invite passionate change professionals to join our dynamic Digital Health Team at Norfolk & Norwich University Hospital. This opportunity is available on a Secondment or Fixed Term Contract until March 2026.

As a Change Agent, you will assist in the management of the Change, Benefits Realisation, Communications and Training for the Electronic Patient Record (EPR) Programme as part of the overall delivery of the Trust's Digital Health Strategy.

The post holder will assist in the management of the delivery of the EPR change programme as per the agreed project plan. This innovative and specialist work will include management and running of change workshops, analysing processes, recommending changes to process to achieve increased efficiency and enhanced effectiveness. The post holder will liaise with staff at the point of care, middle office, clinical and senior management to optimise Trust activities.

In collaboration with colleagues at James Paget University Hospitals, Norfolk and Norwich University Hospital, and Queen Elizabeth Hospital, you will play a crucial role in developing and implementing the Electronic Patient Record (EPR) solution.

This role requires an onsite presence at Norfolk and Norwich University Hospital, with frequent travel to the EPR Hub at Norfolk County Hall and occasional travel to James Paget University Hospitals and Queen Elizabeth Hospital.

Join us in this exciting journey to transform healthcare through digital innovation!

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room at NNUH Colney Lane site
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH Colney Lane site
Free 24-hours confidential counselling support
On-site Nursery at NNUH Colney Lane
On-site cafes offering staff discounts at NNUH Colney Lane
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

19 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per annum pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Part-time, Flexible working, Home or remote working, Compressed hours

Reference number

234-25-EPR-00-CA-B4

Job locations

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Job description

Job responsibilities

Opportunity to work on a wide range of innovative projects, which improve patient experience and outcomes.
Flexibility to work within the main hospital site and occasionally from home.
Work with a multi-disciplinary team of experienced Project Managers, Clinicians, Technicians, Clinical Change Leads and Senior Change Agents.

Job description

Job responsibilities

Opportunity to work on a wide range of innovative projects, which improve patient experience and outcomes.
Flexibility to work within the main hospital site and occasionally from home.
Work with a multi-disciplinary team of experienced Project Managers, Clinicians, Technicians, Clinical Change Leads and Senior Change Agents.

Person Specification

Qualifications

Essential

Good standard of general education (minimum degree level or equivalent experience).

Experiance

Essential

Significant experience of managing and supervising groups of staff
Strong proven administrative and organisational skills

Desirable

Change Management qualification or equivalent.
Some knowledge and experience of staff and workload management within the NHS to assess extent of change management activity.

Skills

Essential

Excellent organisational and time management skills.
Ability to analyse complex data and problem solve.
Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks

Attitude

Essential

Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
Ability to lead, motivate and encourage others in a team and handle staff issues with a firm but tactful approach.

Person Specification

Qualifications

Essential

Good standard of general education (minimum degree level or equivalent experience).

Experiance

Essential

Significant experience of managing and supervising groups of staff
Strong proven administrative and organisational skills

Desirable

Change Management qualification or equivalent.
Some knowledge and experience of staff and workload management within the NHS to assess extent of change management activity.

Skills

Essential

Excellent organisational and time management skills.
Ability to analyse complex data and problem solve.
Ability to multitask and deal with frequent interruptions and interventions when carrying out complex tasks

Attitude

Essential

Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
Ability to lead, motivate and encourage others in a team and handle staff issues with a firm but tactful approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)