Job summary
**18 Month Fixed term contract/ secondment opportunity**
The End-of-Life Care Memory Making Facilitator plays a key role within the Specialist Palliative and End-of-Life Care Team at NNUH, supporting patients, families, and staff through the process of dying, death, and bereavement. The post-holder provides emotional support and facilitates personalised memory-making, helping to create meaningful legacies during a profoundly difficult time.
As a member of the multidisciplinary hospital-based Specialist Palliative Care Team focusing on End-of-Life Care, this practitioner, will act as a resource to other health care professionals in supporting patients and families with memory making at end of life and into bereavement. To assess patients' needs holistically and provide support at end of life focusing on 'what matters most' to them and their support network.This post may involve participating in weekend and bank holiday working. Hours of working are 9 - 5 (can be flexible)
Main duties of the job
You will oversee and guide the memory-making volunteers, ensuring that patients and their families have consistent access to this service seven days a week. In addition, the role will involve providing training to volunteers and contributing to the ongoing development of the service.
The End-of-Life Care team works in close partnership with several specialised teams, including the Butterfly Volunteers, the Bereavement Team, Mortuary Services, the Spiritual Healthcare Team, and the Fast Track Team. Together, they ensure that patients and their families receive holistic, compassionate, and seamless care during the final stages of life.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Offer direct emotional support to patients in the final days and hours of life, working alongside the multi-disciplinary team.
- Be a calm, compassionate presence for relatives and carers, offering comfort, information, and guidance during the dying process.
- Assist with family presence at the bedside, providing emotional support before, during, and after death.
- Coordinate and create personalised memory-making activities such as handprints, keepsakes, and legacy letters, in line with family wishes and hospital policy.
- Collaborate with ward teams to ensure memory-making is sensitively integrated into end-of-life care planning.
- The postholder will oversee and guide the memory-making volunteers, ensuring that patients and their families have consistent access to this service seven days a week. In addition, the role will involve providing training to volunteers and contributing to the ongoing development of the service.
- To work closely with the Butterfly Volunteers, the bereavement team, the mortuary, the spiritual healthcare team, Fast Track team, medical and nursing staff, multi-disciplinary team, and Heads of Department within the Directorate.
- Ensure all memory-making and legacy work is conducted with consent, respect, and cultural sensitivity.
- Liaise with the N&N Hospitals Charity to develop/grow in-memory and legacy giving activities.
- Serve as a key point of contact for families, ensuring clear, compassionate communication between them and the clinical team.
- Advocate for dignity, respect, and choice in the care of dying patients, supporting Advance Care Planning where appropriate.
- Signpost bereaved families to post-death support services within the Trust and in the community.
- Advocacy: Advocate for patient rights and ensure that care delivered respects the cultural, spiritual, and personal values of the patient and their family.
- Quality Improvement: Support the End-of-life care team with initiatives aimed at improving the quality of end-of-life care services, including the development and implementation of new protocols and care models
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Please note that this advertised position, which is part of occupation code 2273 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role .
Job description
Job responsibilities
- Offer direct emotional support to patients in the final days and hours of life, working alongside the multi-disciplinary team.
- Be a calm, compassionate presence for relatives and carers, offering comfort, information, and guidance during the dying process.
- Assist with family presence at the bedside, providing emotional support before, during, and after death.
- Coordinate and create personalised memory-making activities such as handprints, keepsakes, and legacy letters, in line with family wishes and hospital policy.
- Collaborate with ward teams to ensure memory-making is sensitively integrated into end-of-life care planning.
- The postholder will oversee and guide the memory-making volunteers, ensuring that patients and their families have consistent access to this service seven days a week. In addition, the role will involve providing training to volunteers and contributing to the ongoing development of the service.
- To work closely with the Butterfly Volunteers, the bereavement team, the mortuary, the spiritual healthcare team, Fast Track team, medical and nursing staff, multi-disciplinary team, and Heads of Department within the Directorate.
- Ensure all memory-making and legacy work is conducted with consent, respect, and cultural sensitivity.
- Liaise with the N&N Hospitals Charity to develop/grow in-memory and legacy giving activities.
- Serve as a key point of contact for families, ensuring clear, compassionate communication between them and the clinical team.
- Advocate for dignity, respect, and choice in the care of dying patients, supporting Advance Care Planning where appropriate.
- Signpost bereaved families to post-death support services within the Trust and in the community.
- Advocacy: Advocate for patient rights and ensure that care delivered respects the cultural, spiritual, and personal values of the patient and their family.
- Quality Improvement: Support the End-of-life care team with initiatives aimed at improving the quality of end-of-life care services, including the development and implementation of new protocols and care models
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Please note that this advertised position, which is part of occupation code 2273 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role .
Person Specification
Qualifications
Essential
- City and Guilds NVQ Level 4 in Care/Health and Social Care or similar qualification in end of life care, End of Life Doula Diploma or equivalent experience
- Communication skills training
- Completion of a End of Life care training programme such as Pink Poppy EOLC Training or similar
Desirable
- Training in counselling, bereavement support, or memory work
Experience
Essential
- Experience in palliative or end-of-life care in acute or hospice settings
- Leadership/ Team leader
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- City and Guilds NVQ Level 4 in Care/Health and Social Care or similar qualification in end of life care, End of Life Doula Diploma or equivalent experience
- Communication skills training
- Completion of a End of Life care training programme such as Pink Poppy EOLC Training or similar
Desirable
- Training in counselling, bereavement support, or memory work
Experience
Essential
- Experience in palliative or end-of-life care in acute or hospice settings
- Leadership/ Team leader
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
