Job summary
We are looking to recruit to our Delivery Suite team at the Norfolk & Norwich University Hospital. This is a role which will require some flexibility with a working pattern to ensure the service is covered 24 hours 7 days week. The successful candidate will be required to cover other reception areas within Maternity and Paediatric areas should we require cover due to sickness or annual leave. The successful candidate will be part of a large friendly team.
Main duties of the job
The post holder will provide a high quality reception and support service within an inpatient setting. The successful candidate will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust. In order to provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a requirement of this post. If you are highly organised, methodical in your approach, enjoy patient contact and working within a team then we can offer you a varied and exciting role where you will play a big part in making a difference for our patients. PAS knowledge preferred but not essential.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To provide clerical support and assist the Ward Manager or her Deputy on the admission/transfer and discharge of patients.
- To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
- To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
- To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward.
- Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas.
- To prepare the clinical coding form, inpatient sick certificate and GP discharge letters for each patient episode and ensure it is completed by medical staff. To ensure that all documentation is complete when the patient is discharged from the ward and that the discharge letter is received by theGPs within 24 hours.
- To arrange where appropriate follow-up outpatient appointments.
- Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients.
- To provide Bed Management with an accurate bed state on an agreed timely basis.
- To manage all incoming, non-medical telephone calls as appropriate and deal with them either by delegating or referring calls to other staff or returning calls as necessary. To ensure confidentiality maintained at all times.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- To provide clerical support and assist the Ward Manager or her Deputy on the admission/transfer and discharge of patients.
- To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
- To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
- To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward.
- Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas.
- To prepare the clinical coding form, inpatient sick certificate and GP discharge letters for each patient episode and ensure it is completed by medical staff. To ensure that all documentation is complete when the patient is discharged from the ward and that the discharge letter is received by theGPs within 24 hours.
- To arrange where appropriate follow-up outpatient appointments.
- Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients.
- To provide Bed Management with an accurate bed state on an agreed timely basis.
- To manage all incoming, non-medical telephone calls as appropriate and deal with them either by delegating or referring calls to other staff or returning calls as necessary. To ensure confidentiality maintained at all times.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy.
Experience
Essential
- Previous clerical work including data input.
Desirable
- Experience in NHS or customer service organisation.
Skills
Essential
- IT Skills - accurate data input.
- To undertake PAS training.
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy.
Experience
Essential
- Previous clerical work including data input.
Desirable
- Experience in NHS or customer service organisation.
Skills
Essential
- IT Skills - accurate data input.
- To undertake PAS training.
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
