Senior Receptionist - AMU
The closing date is 21 September 2025
Job summary
AMU is part of the emergency service running 3 wards side by side as well as offering a same day emergency care service
We are looking for friendly and enthusiastic applicants that can prioritise, have excellent customer service skills, be dedicated and courteous and will also have excellent verbal and written communication skills and IT keyboard skills with a methodical approach. You must be able to deal with sensitive/confidential issues, be flexible and be a team player and ready for the challenge that this demanding but rewarding role will present.
What is AMU looking for?
We are looking for someone with supervisory skills and reception experience. The role will also include meeting and greeting patients and relatives as the first point of contact. Providing telephone coverage, admitting patients using the relevant computer systems and to update as necessary for the duration of the patients stay whilst on AMU, and other general receptionist duties
The role will include training and mentoring new staff, attending morning report triage meetings, working alongside nurses and all other allied professionals.We are looking for applicants to work all shift patterns that run over a 24-hour period, 7 days a week, 365 days a year. You will be required to cover early, late, night and weekend shifts.
Main duties of the job
Key Responsibilities of a Senior Receptionist
- Ensuring the reception area is well-maintained, clean and organized.
- Supporting, training, mentoring and guiding other receptionists
- Handling phone calls, booking appointments, managing records, and potentially assisting with other administrative tasks.
- Addressing patient queries, resolving issues, and escalating complex situations when necessary.
- Ensuring data security and adherence to NHS policies and procedures
Skills and experience
- Proven experience in a receptionist or administrative role.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Ability to work under pressure and handle difficult situations.
- Proficiency in using computer systems and software.
- Knowledge of NHS policies and procedures is often desirable.
As a team and as a department working within one of the largest hospitals in the UK in terms of inpatient capacity, we strive to provide the best experience to all from the initial first greeting to the end of the patients journey within AMU always demonstrating the NNUH's pride values.
If you are interested in joining our reception team and feel that you could bring a positive approach and you are looking for a rewarding supportive job role and feel you could make a difference, then AMU is the place for you.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details
Date posted
08 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
234-24-J3091-A
Job locations
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
Employer's website
https://teamnnuh.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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