Job summary
The NIHR RRDN Study Support Service Facilitator's efforts are instrumental in underpinning the success of the service, providing essential support and enabling smooth operation of the team.
Central to the role is the delivery of a range of services to support the delivery of research following relevant Standard Operating Procedures (SOPs). This will involve engaging with multiple partners across the region by supporting the coordination of communities and events. Additionally, you will maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements.
The RDN mission is to enable the health and care system to attract, optimise and deliver research across England. We do this as part of the NIHR's overall mission to improve the health and wealth of the nation through research.
We know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All - being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH's workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community
Interview dates - Tuesday30/9 &Wednesday1/10
Main duties of the job
You would be joining our successful team of study support facilitators who help study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies.
Good communication skills are needed to liaise with the multi-disciplinary staff at all levels across our region.
Facilitators are involved in all stages of a studies' life cycle from study start up until closure. You will support the oversight of studies, commercial and non commercial, in the specialties you are responsible for.
You will proactively identify potential issues and opportunities, working as an active partner to resolve and action follow- up activity.
In addition, you will support business development activities, including: sourcing/signposting to relevant clinical expertise and knowledge to support optimal research delivery.
Having experience of working in a health and care research environment is beneficial to the role. No two days are the same, and you will be required to prioritise your own workload to meet the demands of the Study Support Service.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives
- Understand and interpret complex information, data and situations to make decisions and recommendations on plans. This may include communicating and presenting to a variety of audiences
- Support the implementation of Information Governance best practice within the Study Support Service
- Ensure data integrity within relevant RDN systems, identifying potential concerns and patterns, and advising RDN customers and partners in resolving issues
- Undertake the processes required to continually ensure high quality and integrity of data within the portfolio management systems
- Support the use of digital innovations including data visualisation tools/dashboards to inform study and process decision making
- Undertake the activities that support study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies (and enable them to request support from the RDN as required)
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Job description
Job responsibilities
- Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives
- Understand and interpret complex information, data and situations to make decisions and recommendations on plans. This may include communicating and presenting to a variety of audiences
- Support the implementation of Information Governance best practice within the Study Support Service
- Ensure data integrity within relevant RDN systems, identifying potential concerns and patterns, and advising RDN customers and partners in resolving issues
- Undertake the processes required to continually ensure high quality and integrity of data within the portfolio management systems
- Support the use of digital innovations including data visualisation tools/dashboards to inform study and process decision making
- Undertake the activities that support study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies (and enable them to request support from the RDN as required)
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Person Specification
Qualifications
Essential
- Postgraduate Diploma or specialist training relevant to the role
Experience
Essential
- Understanding of research, the NHS and wider health and care system including associated responsibilities to the public and patients
- Specialist knowledge of RDN Portfolio eligibility (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR)
- Experience of providing high quality customer centric services
Skills
Essential
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
Attitude, aptitude
Essential
- Constantly strives for improvement
- Works in accordance with the values of the RDN and the employing NHS Trust
- Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Postgraduate Diploma or specialist training relevant to the role
Experience
Essential
- Understanding of research, the NHS and wider health and care system including associated responsibilities to the public and patients
- Specialist knowledge of RDN Portfolio eligibility (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR)
- Experience of providing high quality customer centric services
Skills
Essential
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
Attitude, aptitude
Essential
- Constantly strives for improvement
- Works in accordance with the values of the RDN and the employing NHS Trust
- Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
