Job summary
Within the Oncology & Haematology department we provide our Acute Oncology & Haematology Service (AOHS) for patients requiring urgent medical intervention. The role will consist of manning the AOHS Reception, greeting patients and accurately recording their attendance on our Trust systems as well as more administrative tasks which can be found on the job description.
The role is based within a busy and fast paced environment that requires attention to detail, confidence in communications and the ability to multi-task.
As part of the wider Oncology and Haematology department, we provide out-patients services within the Colney Centre as well as Chemotherapy and Radiotherapy, within the Weybourne Day Unit, Cromer, Mobile Cancer Care Unit (MCCU), Waxham Unit and Winterton Unit.
Main duties of the job
If you have strong communication skills both written and verbal as well as people skills that can create a welcoming environment for both colleagues and patients attending the service, this could be the role for you!
Patient care is at the forefront of our tasks and responsibilities and from an administrative perspective, this is portrayed via some of the tasks listed below:
- Typing and processing AOS letters and Electronic Discharge Letter (EDL's)
- Scanning PICC line documents onto ARIA (departmental system)
- Collecting and compiling AOHS data reports for local and national partners
- Accurate recording of patient data in real time and retrospectively
- Prompt and efficient management of the Cancer Nurse Specialist (CNS) Admin mailbox for PICC/PORT appointments with NCIR & Vascular Access
- Fulfil the role of Ward Clerk on AOHS
- Update the Somerset Cancer Registry as and when required.
The key responsibility of this position is to record the data for AOHS and CNS activity and be the ward clerk within AOHS, Hoveton Ward.
This is an extremely rewarding position that can increase your skill set and provide personal development within a fast paced and deeply appreciated service.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Create and edit patient letters relating to clinics in an accurate and timely manner and be able to prioritise workload.
- Appropriately handling patient hospital notes and documentation as per the Trust procedures/policies using case notes and/or MediViewer for correspondence to be filed correctly.
- Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
- Work in line with department guidelines and policies and offer suggestions for improvements to procedures/policies to support the continual development of the service.
- Organise and manage workload to deliver service requirements; plan ahead and liaise with colleagues to ensure continuity of service provision during annual leave.
- Liaise with all member of the multidisciplinary team to ensure the smooth and efficient function of the department.
- Adhere to trust and National guidelines with regard to health and safety issues.
- Any other tasks commensurate with the grade of this post at the request of the department, Administration and Operational managers to ensure the smooth operation of the department.
- Retrospectively review Acute Oncology and Haematology Service clinics and telephone lists on ARIA to accurately input information on to PAS and update RTT history according to trust policy.
- Ensuring medical discharge letters are completed and distributed to coding and GP.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4152 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- Create and edit patient letters relating to clinics in an accurate and timely manner and be able to prioritise workload.
- Appropriately handling patient hospital notes and documentation as per the Trust procedures/policies using case notes and/or MediViewer for correspondence to be filed correctly.
- Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
- Work in line with department guidelines and policies and offer suggestions for improvements to procedures/policies to support the continual development of the service.
- Organise and manage workload to deliver service requirements; plan ahead and liaise with colleagues to ensure continuity of service provision during annual leave.
- Liaise with all member of the multidisciplinary team to ensure the smooth and efficient function of the department.
- Adhere to trust and National guidelines with regard to health and safety issues.
- Any other tasks commensurate with the grade of this post at the request of the department, Administration and Operational managers to ensure the smooth operation of the department.
- Retrospectively review Acute Oncology and Haematology Service clinics and telephone lists on ARIA to accurately input information on to PAS and update RTT history according to trust policy.
- Ensuring medical discharge letters are completed and distributed to coding and GP.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4152 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good general standard of education
- RSA2/NVQ 2 typing qualification
Experience
Essential
- Basic computer skills including data input, excel, typing experience/Audio transcription
Desirable
- Knowledge of PAS
- Experience of NHS or a customer service organisation
Skills
Essential
- Good Interpersonal skills
- Good telephone manner
- Must be able to work as part of a team
- Will need to work under pressure and be able to meet tight deadlines
- Understand the need for confidentiality
Attitude, aptitude
Essential
- To undertake any relevant courses including PAS and mandatory training
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Desirable
- Knowledge of medical terminology
Person Specification
Qualifications
Essential
- Good general standard of education
- RSA2/NVQ 2 typing qualification
Experience
Essential
- Basic computer skills including data input, excel, typing experience/Audio transcription
Desirable
- Knowledge of PAS
- Experience of NHS or a customer service organisation
Skills
Essential
- Good Interpersonal skills
- Good telephone manner
- Must be able to work as part of a team
- Will need to work under pressure and be able to meet tight deadlines
- Understand the need for confidentiality
Attitude, aptitude
Essential
- To undertake any relevant courses including PAS and mandatory training
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Desirable
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
