Norfolk and Norwich University Hospital

Healthcare Support Worker - Clinical Care - Cardiology

The closing date is 05 September 2025

Job summary

Are you looking for a new challenge ? This is an exciting opportunity for a dynamic individual to join the Cardiology team as a Health care Support worker (HCSW) - band 3.

This healthcare support worker position will be based on Kilverstone Ward. Kilverstone ward is an acute cardiology ward for the Norfolk and Norwich University Hospital where, as an HCSW your role would involve nursing care for patients with acute cardiac conditions, you would work closely and alongside the team which comprises of other HCSW's, Registered nurses as well as members of the multi-disciplinary team (Occupational Therapist and Physiotherapists) for example.

Within the cardiology department we pride ourselves on supporting colleagues therefore please note that full training and support will be given to the successful applicant.

Cardiology prides itself on being a friendly and supportive team providing high standards of care. If as an individual you have excellent communication skills, consider yourself to be caring and compassionate and want to make a difference to patients, their relatives and your colleagues on a daily basis then we need you ! All of these skills complement our team and we would actively encourage you to apply.

Main duties of the job

This role would involve providing and maintaining high standards of nursing care for patients with acute cardiac conditions within the hospital. You would care for patients post MI, pre and post procedures, heart failure, arrhythmias, pre and post cardiac surgery amongst others.

The main duties of the position within cardiology are to support the delivery of a high quality, safe and compassionate healthcare. All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. Please see the job description for full responsibilities but within Cardiology you would be expected to assist patients with their personal care as well as considering their nutritional needs, taking observations - routinely and post procedural observations and to maintain high standards of care and documentation. You will be working very closely with registered nurses and well as other HCSW colleagues and good, clear communication is essential.

There is also the opportunity for extended learning such as HCSW study days which the trust holds but as a department, we also hold bespoke study / training days.

There are also development opportunities - both in terms of clinical skills that can be achieved as well as further career opportunities within the department.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room at NNUH Colney Lane site
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH Colney Lane site
  • Free 24-hours confidential counselling support
  • On-site Nursery at NNUH Colney Lane
  • On-site cafes offering staff discounts at NNUH Colney Lane
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted

29 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

234-25-G0537

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Job description

Job responsibilities

  • Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently
  • Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code
  • Adherence to the uniform trust policy
  • To act as a role model to others; always projecting a professional image
  • Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role
  • Adherence to NNUH policies consistently
  • To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas
  • To participate in audit as required
  • To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible

Job description

Job responsibilities

  • Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently
  • Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code
  • Adherence to the uniform trust policy
  • To act as a role model to others; always projecting a professional image
  • Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role
  • Adherence to NNUH policies consistently
  • To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas
  • To participate in audit as required
  • To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible

Person Specification

Qualifications

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

  • Good interpersonal and communication skills

Attitude, aptitude

Essential

  • Able to work well in a team
  • Caring and compassionate with excellent interpersonal and communication skills
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification

Qualifications

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

  • Good interpersonal and communication skills

Attitude, aptitude

Essential

  • Able to work well in a team
  • Caring and compassionate with excellent interpersonal and communication skills
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Ward Manager

Kate Goddard

Kate.goddard2@nnuh.nhs.uk

01603647405

Details

Date posted

29 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

234-25-G0537

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Supporting documents

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