Go back
Norfolk and Norwich University Hospital

Familial Hypercholesterolaemia (FH) Officer

The closing date is 25 August 2025

Apply for this job

Job summary

We are looking for enthusiastic and motivated applicants for this post, based at NNUH. The role requires a dynamic and highly organised individual capable of handling complex and confidential information, while supporting governance processes to ensure the efficient functioning of the Department. Training will be provided.

The Familial Hypercholesterolaemia (FH) Officer is a new post approved to support this novel and dynamic project. The appointed candidate will support the effective delivery and coordination of the FH Program and other clinical services within the Department of Biochemistry and Immunology. They will also manage and support the administrative team.

People with FH are at 300 times greater risk of developing heart disease than the general population, and onset is typically at early age and severe. The aim of this project is to identify and treat patients promptly, and to prevent their severe health consequences.

The FH Officer will work closely in collaboration with the NNUH FH Team, and will be instrumental in ensuring that individuals and families at risk of FH receive timely care.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Please note that due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Main duties of the job

  • Support the day-to-day coordination and operation of the Familial Hypercholesterolaemia (FH) Programme, and other clinical services with the Department of Clinical Biochemistry and Immunology, ensuring timely care delivery, appointment scheduling, and patient follow-up.
  • Supervise and coordinate a small Office team.
  • Facilitate communication and collaboration between patients, clinicians, managers, and external stakeholders to promote seamless service delivery.
  • Use relevant digital technologies and systems confidently (e.g., Microsoft Office, Dr Doctor, Dictate Swift, patients and staff management platforms, pathology portals etc) to support daily operations.
  • Provide direct secretarial and coordination support to clinical staff.
  • Organise meetings, including preparation of agendas, documentation, and minute-taking where required.
  • Engage proactively in team meetings and collaborative discussions with stakeholders.
  • Collaborate with the Service Manager to maintain accurate waiting lists, upholding compliance with the Patient Access Policy and reducing risk of delays or breaches.
  • Act as a central point of contact for patient and stakeholder queries, ensuring effective, timely communication and issue resolution.
  • Contribute to a positive and inclusive workplace by championing NNUH's core values of People Focused, Respect, Integrity, Dedication, and Excellence.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room at NNUH Colney Lane site
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH Colney Lane site
  • Free 24-hours confidential counselling support
  • On-site Nursery at NNUH Colney Lane
  • On-site cafes offering staff discounts at NNUH Colney Lane
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working

Reference number

234-25-E0462

Job locations

Norfolk & Norwich University Hospital

Colney Ln

Norwich

NR4 7UY


Job description

Job responsibilities

  • Help manage staff rosters during absences or peak periods, ensuring continuity of tasks and service coverage.
  • Support the management of ESRs and recruitment processes.
  • Collaborate with the Service Manager to maintain accurate waiting lists, upholding compliance with the Patient Access Policy and reducing risk of delays or breaches.
  • Act as a central point of contact for patient and stakeholder queries, ensuring effective, timely communication and issue resolution.
  • Uphold quality and safety standards through regular review of risk controls, information governance, and compliance protocols.
  • Support budget tracking and cost-efficiency efforts, including oversight of resources, office supplies, and staffing allocations.
  • Contribute to a positive and inclusive workplace by championing NNUH's core values of People Focused, Respect, Integrity, Dedication, and Excellence.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4142 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Job description

Job responsibilities

  • Help manage staff rosters during absences or peak periods, ensuring continuity of tasks and service coverage.
  • Support the management of ESRs and recruitment processes.
  • Collaborate with the Service Manager to maintain accurate waiting lists, upholding compliance with the Patient Access Policy and reducing risk of delays or breaches.
  • Act as a central point of contact for patient and stakeholder queries, ensuring effective, timely communication and issue resolution.
  • Uphold quality and safety standards through regular review of risk controls, information governance, and compliance protocols.
  • Support budget tracking and cost-efficiency efforts, including oversight of resources, office supplies, and staffing allocations.
  • Contribute to a positive and inclusive workplace by championing NNUH's core values of People Focused, Respect, Integrity, Dedication, and Excellence.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4142 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

Essential

  • NVQ Level 3 in Administration or equivalent experience

Experience

Essential

  • Previous experience in a similar administrative role, ideally within the NHS
  • Experience managing or supervising a team of administrative staff.

Skills

Essential

  • Strong organisational and time management skills
  • Excellent communication skills, with the ability to liaise effectively with clinical staff, patients, and external partners

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification

Qualifications

Essential

  • NVQ Level 3 in Administration or equivalent experience

Experience

Essential

  • Previous experience in a similar administrative role, ideally within the NHS
  • Experience managing or supervising a team of administrative staff.

Skills

Essential

  • Strong organisational and time management skills
  • Excellent communication skills, with the ability to liaise effectively with clinical staff, patients, and external partners

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk & Norwich University Hospital

Colney Ln

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk & Norwich University Hospital

Colney Ln

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Consultant

Javier Gomez

javier.gomez@nnuh.nhs.uk

01603286036

Details

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working

Reference number

234-25-E0462

Job locations

Norfolk & Norwich University Hospital

Colney Ln

Norwich

NR4 7UY


Supporting documents

Privacy notice

Norfolk and Norwich University Hospital's privacy notice (opens in a new tab)