Job summary
Are you ready to lead the way in improving patient access and elective care performance? We're looking for a proactive and experienced manager to join our Corporate team at NNUH. In this pivotal role, you'll oversee the Trust-wide Patient Tracking Lists (PTLs), ensuring accurate, timely, and compliant management of Referral to Treatment (RTT), and diagnostics. You'll work closely with divisional teams, providing expert operational support, driving data quality, and ensuring national standards are met. Your leadership will be key in coordinating harm reviews, managing performance risks, and supporting recovery plans.
This is a fantastic opportunity to join a forward-thinking team that values collaboration, innovation, and continuous improvement. At NNUH, we live our PRIDE values--People-focused, Respect, Integrity, Dedication, and Excellence--in everything we do. We offer a supportive environment, professional development opportunities, and the chance to make a real impact on patient care. If you're passionate about performance, data, and service improvement, and thrive in a fast-paced NHS setting, we'd love to hear from you.
Main duties of the job
The Head of Access and Performance Management plays a pivotal role in leading the Trust-wide oversight of elective Patient Tracking Lists (PTLs). The postholder is responsible for validating patient pathways, identifying breaches and risks, and coordinating corrective actions with clinical and operational teams. They provide expert guidance on access rules, support equitable patient scheduling, and contribute to the delivery of national performance standards through robust data management and timely interventions. This includes producing detailed performance reports, dashboards, and briefings for senior stakeholders, facilitating weekly PTL meetings, and leading harm review processes in line with national guidance and Trust protocols.
Beyond operational oversight, the role involves maintaining the elective access risk register, supporting divisional recovery plans, and collaborating with BI, Information Services, and Data Quality teams to ensure the integrity of PTL data and reporting structures. The postholder will also deliver training on access policies and systems, contribute to service improvement initiatives such as capacity modelling and pathway redesign, and deputise for the Head of Elective Access and Performance Management when required.
This role demands a high level of analytical skill, leadership, and strategic thinking, with the ability to manage complex information, influence change, and drive continuous improvement across elective care services.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Lead the daily oversight and management of the Trust-wide elective Patient Tracking Lists (PTLs) to ensure accurate, timely, and compliant tracking of RTT and diagnostic pathways.
- Ensure validation of elective pathways is carried out systematically, identifying breaches, anomalies, or risks and coordinating corrective actions with Care Group and Departmental Teams.
- Support the delivery of national performance standards, including RTT (Referral to Treatment), diagnostics, and cancer waiting times, through accurate data management and timely interventions.
- Provide expert operational support to Care Groups, interpreting access rules, advising on best practice, and ensuring equitable patient scheduling in line with Trust Access Policy.
- Monitor and report against performance trajectories, highlighting risks to delivery and supporting mitigation planning with data-driven insights.
- Produce routine and ad-hoc elective performance reports, dashboards, and briefings for use by internal stakeholders, including Care Group, Corporate and Hospital Leadership Teams.
- Facilitate and support weekly PTL meetings, ensuring issues are escalated, actioned, and tracked through resolution.
- Lead the coordination of elective harm reviews, ensuring reviews are completed in line with national guidance and Trust protocols, with outcomes reported to relevant forums.
- The successful candidate will be a role model for NNUHs PRIDE valuesPeople-focused, Respect, Integrity, Dedication, and Excellenceand will help foster a culture of inclusivity, collaboration, and excellence in patient care.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- Lead the daily oversight and management of the Trust-wide elective Patient Tracking Lists (PTLs) to ensure accurate, timely, and compliant tracking of RTT and diagnostic pathways.
- Ensure validation of elective pathways is carried out systematically, identifying breaches, anomalies, or risks and coordinating corrective actions with Care Group and Departmental Teams.
- Support the delivery of national performance standards, including RTT (Referral to Treatment), diagnostics, and cancer waiting times, through accurate data management and timely interventions.
- Provide expert operational support to Care Groups, interpreting access rules, advising on best practice, and ensuring equitable patient scheduling in line with Trust Access Policy.
- Monitor and report against performance trajectories, highlighting risks to delivery and supporting mitigation planning with data-driven insights.
- Produce routine and ad-hoc elective performance reports, dashboards, and briefings for use by internal stakeholders, including Care Group, Corporate and Hospital Leadership Teams.
- Facilitate and support weekly PTL meetings, ensuring issues are escalated, actioned, and tracked through resolution.
- Lead the coordination of elective harm reviews, ensuring reviews are completed in line with national guidance and Trust protocols, with outcomes reported to relevant forums.
- The successful candidate will be a role model for NNUHs PRIDE valuesPeople-focused, Respect, Integrity, Dedication, and Excellenceand will help foster a culture of inclusivity, collaboration, and excellence in patient care.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Management qualification or equivalent
- Educated to degree level or equivalent experience.
Experience
Essential
- Detailed understanding and experience of the operation of acute hospital services, in particular, knowledge of performance management
- Clear understanding of the national and local agenda.
Skills
Essential
- Highly developed knowledge of NHS elective access standards and all related national rule sets
- Ability to achieve demanding tasks and objectives against deadlines and within resources.
Attitude, aptitude
Essential
- Evidence of personal insight, sound judgement and drive for improvement both personal and organisational.
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
Person Specification
Qualifications
Essential
- Management qualification or equivalent
- Educated to degree level or equivalent experience.
Experience
Essential
- Detailed understanding and experience of the operation of acute hospital services, in particular, knowledge of performance management
- Clear understanding of the national and local agenda.
Skills
Essential
- Highly developed knowledge of NHS elective access standards and all related national rule sets
- Ability to achieve demanding tasks and objectives against deadlines and within resources.
Attitude, aptitude
Essential
- Evidence of personal insight, sound judgement and drive for improvement both personal and organisational.
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
