Norfolk and Norwich University Hospital

Mental Health Service Manager

The closing date is 28 August 2025

Job summary

We have an exciting opportunity for an experienced Mental Health Leader to join the Complex Health Hub at NNUH. This role forms part of the wider Complex Health Hub which is responsible for Safeguarding, Mental Health, Dementia, Learning Disability and Autism, Substance Misuse, MCA & DoLs, Homelessness and Prison Healthcare.

The post holder will manage a team of Band 7 staff who provide clinical support to patients of all ages who require support for their Mental Health whilst an inpatient at NNUH. The role will also involve regular contact with system partners to ensure an equitable service for this patient group.

Job interviews are expected to be held on 10th September 2025.

Main duties of the job

The post holder will be expected to implement the NNUH Mental Health Strategy and the operational planning and delivery for Mental Health Services within the NNUH.

The post holder will be expected to work in effective partnership with senior clinicians at NNUH, NSFT, NHSE, ICB, Social Care and CPFT to ensure appropriate pathways for accessing the correct clinical care, in the correct environment for our patients.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room at NNUH Colney Lane site
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH Colney Lane site
  • Free 24-hours confidential counselling support
  • On-site Nursery at NNUH Colney Lane
  • On-site cafes offering staff discounts at NNUH Colney Lane
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted

18 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

234-25-K0552

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Job description

Job responsibilities

  • To fully support the Senior Leadership Teams at NNUH whilst working closely with NSFT senior leads with the strategic and operational planning and delivery of all Mental Health Services at NNUH as part of the Complex Health Hub and Paediatric Division.
  • To work in partnership with senior operational staff, service users and carers to support engagement and leadership of performance, quality, safety and service development. The post holder will focus on operational planning and review to introduce ways of continuously improving the quality of the pathways to meet service demands and safeguarding high standards of care by creating an environment in which excellence will flourish.
  • To develop a culture of continuous improvement in performance, quality and safety within the NNUH.
  • To ensure evidence-based practice and user-centred recovery principles are used to assess, plan, implement, monitor and evaluate all interventions provided by the teams to promote recovery and independence.
  • To ensure the Mental Health Support Team works in line with NNUH clinical, risk management and safeguarding policies.

Job description

Job responsibilities

  • To fully support the Senior Leadership Teams at NNUH whilst working closely with NSFT senior leads with the strategic and operational planning and delivery of all Mental Health Services at NNUH as part of the Complex Health Hub and Paediatric Division.
  • To work in partnership with senior operational staff, service users and carers to support engagement and leadership of performance, quality, safety and service development. The post holder will focus on operational planning and review to introduce ways of continuously improving the quality of the pathways to meet service demands and safeguarding high standards of care by creating an environment in which excellence will flourish.
  • To develop a culture of continuous improvement in performance, quality and safety within the NNUH.
  • To ensure evidence-based practice and user-centred recovery principles are used to assess, plan, implement, monitor and evaluate all interventions provided by the teams to promote recovery and independence.
  • To ensure the Mental Health Support Team works in line with NNUH clinical, risk management and safeguarding policies.

Person Specification

Qualifications

Essential

  • oRegistered Nurse/Allied Health Professional/Social Worker.

Desirable

  • oMasters level qualification, or willing to undertake a masters level qualification, or evidence of equivalent experience.

Experience

Essential

  • Significant post-registration experience and working knowledge of the Mental Health Act and its application to practice.
  • Experience of service development and change management.
  • Experience of interagency working

Attitude, Aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification

Qualifications

Essential

  • oRegistered Nurse/Allied Health Professional/Social Worker.

Desirable

  • oMasters level qualification, or willing to undertake a masters level qualification, or evidence of equivalent experience.

Experience

Essential

  • Significant post-registration experience and working knowledge of the Mental Health Act and its application to practice.
  • Experience of service development and change management.
  • Experience of interagency working

Attitude, Aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Director of Complex Health & Professional Standard

Kim Goodby

Kim.goodby@nnuh.nhs.uk

01603289601

Details

Date posted

18 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

234-25-K0552

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Supporting documents

Privacy notice

Norfolk and Norwich University Hospital's privacy notice (opens in a new tab)