Job summary
We are looking to recruit a full time Waiting List Coordinator predominantly for Gynaecology with a cross cover for Hysteroscopy booking & Procedure clinic booking.
You will be a conscientious and enthusiastic team player, with excellent organisational & communication skills. You will need to have a good understanding of the 18-week RTT pathways & the Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality. The role is fast paced & requires a someone who is excellent at time management & completely tasks within a deadline.
Main duties of the job
The post holder will provide waiting list management for Gynaecology & Gynaecology Oncology within Care Group C. This role relies on close working relationships with patients, management, consultants, secretaries, departmental staff, nursing staff as well as other health care professionals, including our private provider partners. You will be required to make the necessary arrangements for diagnostic & therapeutic treatment procedures for our patients, working within the Patient Access Policy & the Trust PAS User Policy.
If you are highly organised, methodical in your approach, enjoy patient contact & working within a team then we can offer you a varied & exciting role where you will play a big part in making a difference for our patients.
The role is Monday- Friday, hours to be discussed at interview.
This role does not include home working.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Undertake responsibility for waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
- Record all relevant information to Trust guidelines in line with Information Governance and policies.
- To implement booked admission protocols and procedures for Gynaecology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
- To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
- Compile the departmental theatre lists and assign patient confirmation times.
- Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
- To make all necessary outpatient, consenting and pre-assessment appointments for GA/LA cases according to TCI dates.
- To keep all patient details up-to-date on the patient management system in order that information is available for theatre lists, audit purposes and any other data that may be required
- To deal with queries, visitors and telephone enquiries in a helpful, courteous and efficient manner.
- Attending weekly MDT Oncology Meetings.
- Ensuring theatre lists are booked in line with the trusts 6-4-2 Policy.
- Ensuring patients are booked in order of weeks wait while ensuring all clinical urgent patients are booked as required.
- Attend weekly meetings with the management team to provide updates on the trusts backlog patients.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- Undertake responsibility for waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
- Record all relevant information to Trust guidelines in line with Information Governance and policies.
- To implement booked admission protocols and procedures for Gynaecology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
- To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
- Compile the departmental theatre lists and assign patient confirmation times.
- Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
- To make all necessary outpatient, consenting and pre-assessment appointments for GA/LA cases according to TCI dates.
- To keep all patient details up-to-date on the patient management system in order that information is available for theatre lists, audit purposes and any other data that may be required
- To deal with queries, visitors and telephone enquiries in a helpful, courteous and efficient manner.
- Attending weekly MDT Oncology Meetings.
- Ensuring theatre lists are booked in line with the trusts 6-4-2 Policy.
- Ensuring patients are booked in order of weeks wait while ensuring all clinical urgent patients are booked as required.
- Attend weekly meetings with the management team to provide updates on the trusts backlog patients.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy
- Good IT skills particularly Excel (Microsoft Office and PAS)
Desirable
- Administration / secretarial qualifications
Experience
Essential
- Significant NHS experience
Desirable
- Experience of managing patient waiting lists
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy
- Good IT skills particularly Excel (Microsoft Office and PAS)
Desirable
- Administration / secretarial qualifications
Experience
Essential
- Significant NHS experience
Desirable
- Experience of managing patient waiting lists
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
