Norfolk and Norwich University Hospital

Patient Pathway / AOHS Support Assistant

The closing date is 01 August 2025

Job summary

**6 month fixed term contract / secondment opportunity**

The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas. Paperless processes are in place for chemotherapy and radiotherapy with a dedicated software system including electronic paper records. The department has a year-on-year increase in new referrals and treatments, and has recently expanded the chemotherapy and radiotherapy treatment areas.

An opportunity has arisen to join our busy administration team in Oncology and Haematology to support our Patient Pathway Coordinator and Acute Oncology Haematology Data Assistant.

As post holder, you will be responsible for providing an efficient administrative service for the consultants and other medical staff working across the Directorate.

Main duties of the job

An exciting opportunity is available to support the PPC and MDT Co-Ordinators to work closely with clinicians, specialist nurses, secretaries and all members of the Multi-Disciplinary Team (MDT) to ensure that patients on a cancer pathway are actively managed.

In addition, you will provide administrative support, including scanning, collating reports and audits, distributing and sending out patient letters, opening and distributing post, updating Department databases, photocopying and filing.

The post holder will:

  • Gain experience within the multidisciplinary team.
  • Develop new skills and knowledge, and experience in the NHS
  • Work as part of a team.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted

21 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum, pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time, Flexible working

Reference number

234-25-I0478

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Job description

Job responsibilities

  • To provide administrative support to the PPC/MDT Co-Ordinators to monitor the patient journey from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process in accordance with Departmental, Trust and Network guidelines .

  • To provide administrative support to the PPC/MDT Co-Ordinators to highlight relevant patients to the clinical team for discussion at the Multi-Disciplinary Meeting (MDM), and to ensure that the MDM coordinator receives all relevant information for the patients to be discussed

  • To maintain up-to-date knowledge of all targets and processes relating to Cancer management and to be a point of reference within the department.

  • Recording data in a timely and accurate manner on paper and electronic systems

  • To undertake administrative duties including: scanning, collating, distributing and sending out patient letters; opening and distributing post; updating Department databases; checking stationery stocks; photocopying and filing.

  • To assist the department in ensuring the Trust fulfils its requirements to collate, maintain and input data relating to cancer strategy.

  • To assist in developing an enhanced use of Information Technology and identifying new ways of working to streamline processes.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Job description

Job responsibilities

  • To provide administrative support to the PPC/MDT Co-Ordinators to monitor the patient journey from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process in accordance with Departmental, Trust and Network guidelines .

  • To provide administrative support to the PPC/MDT Co-Ordinators to highlight relevant patients to the clinical team for discussion at the Multi-Disciplinary Meeting (MDM), and to ensure that the MDM coordinator receives all relevant information for the patients to be discussed

  • To maintain up-to-date knowledge of all targets and processes relating to Cancer management and to be a point of reference within the department.

  • Recording data in a timely and accurate manner on paper and electronic systems

  • To undertake administrative duties including: scanning, collating, distributing and sending out patient letters; opening and distributing post; updating Department databases; checking stationery stocks; photocopying and filing.

  • To assist the department in ensuring the Trust fulfils its requirements to collate, maintain and input data relating to cancer strategy.

  • To assist in developing an enhanced use of Information Technology and identifying new ways of working to streamline processes.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

Essential

  • Good standard of literacy and numeracy

Experience

Essential

  • Some administrative experience within the NHS
  • Experience of using computerised data systems including Somerset

Desirable

  • Previous experience of working within a Cancer environment

Skills

Essential

  • Understanding of patient pathways
  • Computer/IT skills

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification

Qualifications

Essential

  • Good standard of literacy and numeracy

Experience

Essential

  • Some administrative experience within the NHS
  • Experience of using computerised data systems including Somerset

Desirable

  • Previous experience of working within a Cancer environment

Skills

Essential

  • Understanding of patient pathways
  • Computer/IT skills

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Deputy Admin Manager

Madie Hallam

Madison.Hallam@nnuh.nhs.uk

01603287052

Details

Date posted

21 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum, pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time, Flexible working

Reference number

234-25-I0478

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Supporting documents

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