Norfolk and Norwich University Hospital

Healthcare support worker – Clinical Care - DPU/SDAU

The closing date is 20 July 2025

Job summary

As part of the DPU/SDAU team you will have the opportunity to work with all members of the multidisciplinary team within the Surgical Care Group, to experience being part of a team that provides patient-centred care delivered with dignity, respect, and compassion. An HCA is a vital part of our nurse-led team and essential to allow our patient to get ready for their surgeries, and to return, recover and be discharged home, leaving the unit prepared for the following day.

DPU/SDAU embraces the opportunity for staff development, and the individual will gain knowledge and skills in basic patient care, vital signs and glucose monitoring, and other enhanced practices such as ECG and venepuncture. You will learn about clinical measurement parameters and the use of the NEWS 2 scoring system following attendance at the required Trust training programs.

The unit opens Monday to Friday between 7am and 10pm, and weekends 7am to 7:30pm (closed on Bank Holidays), and the working pattern is a mixture of shifts: 7am-1pm, 7am-7:30pm and 9:30am-10pm.

Candidates successful in securing an interview are encouraged to visit the unit (depending on availability).

Main duties of the job

HCAs work collaboratively with the nursing team, both independently and under direct supervision. They work closely with the requirements of Trust and Departmental policies and procedures to ensure that patients receive the care as required.Every day is different! We look after a variety of specialties, from Plastic, Orthopaedic, General, Vascular, Urology, Gynaecology, Ophthalmology and more.

The main objectives of this post are:

  • Assisting in the care of the surgical patient during their admission to the Unit and in the preparation for their discharge following their surgical procedures.
  • Moving and transferring patients on trolleys and beds, with the minimum discomfort to the patient.
  • Supporting the staff in providing safe, high-quality care in an appropriate environment and assisting in core positioning and comfort of the patients.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room at NNUH Colney Lane site
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH Colney Lane site
  • Free 24-hours confidential counselling support
  • On-site Nursery at NNUH Colney Lane
  • On-site cafes offering staff discounts at NNUH Colney Lane
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details

Date posted

14 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

234-25-HCSW-S0158

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Job description

Job responsibilities

  • Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
  • Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
  • Adherence to the uniform trust policy.
  • To act as a role model to others; always projecting a professional image.
  • Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role.
  • Adherence to NNUH policies consistently.
  • To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
  • To participate in audit as required.
  • To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Job description

Job responsibilities

  • Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
  • Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.
  • Adherence to the uniform trust policy.
  • To act as a role model to others; always projecting a professional image.
  • Understands what is meant by duty of care and the boundaries of the HCSW Clinical care role.
  • Adherence to NNUH policies consistently.
  • To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.
  • To participate in audit as required.
  • To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Person Specification

Qualifications

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

  • Good interpersonal and communication skills
  • Good numeracy and literacy skills, clear and effective reading and writing in English language
  • Good organisational skills
  • Able to prioritise own workload and manage time effectively
  • Basic computer/IT skills
  • Good interpersonal and communication skills

Attitude, aptitude

Essential

  • Flexible, adaptable and responsive to change
  • Able to work well in a team
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification

Qualifications

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills

Essential

  • Good interpersonal and communication skills
  • Good numeracy and literacy skills, clear and effective reading and writing in English language
  • Good organisational skills
  • Able to prioritise own workload and manage time effectively
  • Basic computer/IT skills
  • Good interpersonal and communication skills

Attitude, aptitude

Essential

  • Flexible, adaptable and responsive to change
  • Able to work well in a team
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Clinical Lead

Diana Bernardino

diana.bernardino@nnuh.nhs.uk

01603286012

Details

Date posted

14 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

234-25-HCSW-S0158

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY


Supporting documents

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