Job summary
We have an exciting opportunity for an enthusiastic and versatile individual to join the Trust as a Clerical Officer in the Gastroenterology Department.
Our Gastroenterology department is split up into sub-specialities and further sub-specialities within these;Hepatology/Pancreatic; Nutrition; Inflammatory Bowel Disease (IBD).
We operate outpatient clinics, inpatient endoscopy and outpatient endoscopy and have an allocated gastroenterology ward (Guist) for patients.
We have consultants, registrars, IBD specialist nurses, Liver specialist nurses and Nutrition specialist nurses along with Upper and Lower Cancer specialist nurses
Main duties of the job
Our Values of People Focused, Respect, Integrity, Dedication and Excellence - PRIDE - are important to us and here's how they relate to our work and to this role.
As a busy department our patients are at the heart of everything we do and being focused on delivering the quality of care that our patients expect, in a timely manner is vital in this role.
You will work as part of a busy team and respect and integrity are an essential part of the ethos of working together that drives our department. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.
The Gastroenterology department is committed to offering the best possible care to our patients and this requires dedication from all our staff and this role will be no exception. We will expect you to share our passion for achieving excellence in the care of our patients.
Dedication to the role and providing the best care for our patients is essential.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Type patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager
- Locate, request and track hospital notes to the department and Health Records Library and file results and correspondence appropriately.
- Communicate electronically with secretaries regarding actions to be outcomed from typing to ensure 18 week targets are met.
- Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
- Maintain a clean and tidy office and adhere to the tidy desk policy and undertake any other duties, which may reasonably be expected of the incumbent and in line with banding.
- Liaise with all members of the multi-disciplinary team to ensure the smooth and efficient function of the department.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- Type patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager
- Locate, request and track hospital notes to the department and Health Records Library and file results and correspondence appropriately.
- Communicate electronically with secretaries regarding actions to be outcomed from typing to ensure 18 week targets are met.
- Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
- Maintain a clean and tidy office and adhere to the tidy desk policy and undertake any other duties, which may reasonably be expected of the incumbent and in line with banding.
- Liaise with all members of the multi-disciplinary team to ensure the smooth and efficient function of the department.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good general standard of education
- RSA2/NVQ 2 typing qualification or equivalent experience
Experience
Essential
- Basic computer skills inc data input, word processing and excel, typing experience/Audio transcription
Desirable
- Experience of NHS or a customer service organisation
Skills
Essential
- Good Interpersonal skills
- Must be able to work as part of a team
- Will need to work under pressure and be able to meet tight deadlines
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- Good general standard of education
- RSA2/NVQ 2 typing qualification or equivalent experience
Experience
Essential
- Basic computer skills inc data input, word processing and excel, typing experience/Audio transcription
Desirable
- Experience of NHS or a customer service organisation
Skills
Essential
- Good Interpersonal skills
- Must be able to work as part of a team
- Will need to work under pressure and be able to meet tight deadlines
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
