Norfolk and Norwich University Hospital

EPR Programme Support Officer (PSO)

The closing date is 30 May 2025

Job summary

We have embarked on a programme to implement a single Electronic Patient Record (EPR) system as part of the NHS digital health ongoing initiative across the Norfolk and Waveney Acute Hospital Collaborative (NWAHC). The collaborative is made up of three acute hospitals in Norfolk and Waveney;

James Paget University Hospitals NHS Foundation Trust (JPUH)
Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH)

This is a unique opportunity to contribute your skills and expertise to create a meaningful impact on the health and well-being of individuals throughout Norfolk and Waveney. The Norfolk and Waveney Acute Hospitals Collaborative are committed to advancing our digital capabilities in alignment with our long-term strategic goals, ensuring a high standard of patient care and safety for our diverse communities.

The acute hospitals in Norfolk are a vital part of the health and social care system. Our digital mission is an essential part of our transformation into a post-modern healthcare system.

Main duties of the job

There are three Programme Support Officer roles being recruited to at 37.5 per week (full time).

Design, Build & Test workstream, also supporting Clinical & Operational Design Authority workstream
Technical workstream
Transformation & Adoption workstream

As part of the day-to-day management of the Norfolk & Waveney Acute Hospital Collaborative's Electronic Patient Record (EPR) Programme of work, we are seeking innovative, self-motivated individuals to work collaboratively within the role of Programme Support Officer (PSO). The role is responsible for ensuring that specific Programme Workstream delivery is effectively progressed, tracked, monitored and reported through agreed governance processes. This will include reporting and tracking milestones for your Programme Workstream ongoing within the Programme, ensuring updates are received from all owners, and chasing if required.

This role is responsible for ensuring correct reporting of risks and issues, decisions and actions, and effective escalation processes across the portfolio, ensuring accuracy and correctness, and challenging where appropriate. The role takes responsibility to ensure the effective creation, monitoring and continuous improvement of Portfolio processes, procedures, and tools. The role has responsibility for ensuring Quality Assurance on Portfolio documentation.

Please refer to the Job Description, and Essential and Desirable Criteria documents for full details.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room at NNUH Colney Lane site
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH Colney Lane site
Free 24-hours confidential counselling support
On-site Nursery at NNUH Colney Lane
On-site cafes offering staff discounts at NNUH Colney Lane
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

16 May 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year Per annum (Pro rate)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Part-time, Flexible working, Compressed hours

Reference number

234-25-EPR-00-PSO

Job locations

Norfolk County Hall

Martineau Lane

Norwich

NR1 2UA

Job description

Job responsibilities

Opportunity to work on a wide range of innovative projects, improving patient experience and outcomes.
Flexibility for hybrid working - a collaborative office space at Norfolk County Hall, and from home.
Work with a multi-disciplinary team of experienced IG Managers, Clinicians, Technicians, Digital Nurses, Data Scientists and Cyber Leads.

Job description

Job responsibilities

Opportunity to work on a wide range of innovative projects, improving patient experience and outcomes.
Flexibility for hybrid working - a collaborative office space at Norfolk County Hall, and from home.
Work with a multi-disciplinary team of experienced IG Managers, Clinicians, Technicians, Digital Nurses, Data Scientists and Cyber Leads.

Person Specification

Qualifications

Essential

Educated to Degree level or demonstrable equivalent experience gained.
RSA Stage III Typing or equivalent level experience

Experience

Essential

Experience of working across organisational and professional boundaries to achieve common goals
Experience of creating, producing and maintaining workbooks and presentation slides
Proven successful planning and organising experience
Experience of facilitating senior management and/or confidential meetings

Desirable

Programme and or / Project Management experience including the development of project management frameworks, monitoring and review processes

Skills

Essential

Ability to write and present accurate and concise reports to various groups at all levels
Ability to build relationships and communicate effectively with various stakeholders
Expertise in information management software e.g. database, spreadsheet and project management tools, including advanced Microsoft skills

Attitude, Aptitude

Essential

Good communicator with well-developed written, verbal and presentation skills.
Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
Effective role model, demonstrating the Collaborative's values of; oQEHKL's Living our values oNNUH's PRIDE values oJPUH's Proud of the Paget

Person Specification

Qualifications

Essential

Educated to Degree level or demonstrable equivalent experience gained.
RSA Stage III Typing or equivalent level experience

Experience

Essential

Experience of working across organisational and professional boundaries to achieve common goals
Experience of creating, producing and maintaining workbooks and presentation slides
Proven successful planning and organising experience
Experience of facilitating senior management and/or confidential meetings

Desirable

Programme and or / Project Management experience including the development of project management frameworks, monitoring and review processes

Skills

Essential

Ability to write and present accurate and concise reports to various groups at all levels
Ability to build relationships and communicate effectively with various stakeholders
Expertise in information management software e.g. database, spreadsheet and project management tools, including advanced Microsoft skills

Attitude, Aptitude

Essential

Good communicator with well-developed written, verbal and presentation skills.
Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
Effective role model, demonstrating the Collaborative's values of; oQEHKL's Living our values oNNUH's PRIDE values oJPUH's Proud of the Paget

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk County Hall

Martineau Lane

Norwich

NR1 2UA

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk County Hall

Martineau Lane

Norwich

NR1 2UA

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)