Job summary
Fixed term contract/ secondment opportunity for 12 months
The Medical Examiner Service is looking to recruit a compassionate and detail orientated individual to provide administrative support on a fixed term basis.
The Medical Examiner Service has been in place within the NNUH since 2019, reviewing all inpatient deaths. During September 2024 the service became statutory and has expanded to cover the deaths of those who pass away within the community. The NNUH Medical Examiner Office is the largest in the region, reviewing approximately 6500 deaths per year.
The Service is based on the main NNUH site, and has close working relationships with both internal and external stakeholders; such as the Bereavement and Mortuary teams, HM Coroner's Office, Registration Services and local Funeral Directors. We are a close and friendly team consisting of 6 Medical Examiners Officers working full time, and 11 Medical Examiners working part time.
The successful candidate will assist in providing high quality administrative support to all members of the team, including answering queries from external stakeholders, liaising with internal trust teams and providing a caring and compassionate service to the bereaved.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Main duties of the job
To act as a point of contact for the service and be responsible for dealing with requests for information from organisations such as the Coroner's Office, Registration Service, clinical teams and the bereaved, with the ability to solve delegated problems logically and signposting as appropriate.
To complete a preliminary review of new referrals, to ensure that all relevant information is available to the Medical Examiner Officers/Medical Examiners prior to scrutiny. This includes requesting clinical notes, investigations, results and demographic information.
To possess excellent communication skills, and to be able to provide a caring and compassionate service to the recently bereaved, including communication that may be emotive, distressing or challenging.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To provide a comprehensive range of secretarial, clerical & administrative functions to the Medical Examiner Service.
- To act as a point of contact for the Medical Examiner Service and deal efficiently, sensitively, and effectively with direct and indirect (i.e. email, telephone, face to face) enquiries on a daily basis from all levels of clinical and non-clinical staff, both internally and externally and from bereaved families.
- Be responsible for dealing with requests for information from organisations such as the Coroners Office, Registrars, clinical teams and the bereaved. Solve delegated problems logically and within the appropriate level of the post.
- Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the Medical Examiner Teams attention. This will involve communication from Coroners Office, Registrars, clinical teams and the bereaved and may be emotive, distressing, or challenging.
- Respond to complex enquiries, providing routine and non-routine information to staff of all levels and families relating to Medical Examiner Service queries.
- To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding.
- To keep up to date with related technology to ensure maximal efficiency is achieved and systems are both modern and streamlined.
- To develop, implement and maintain office systems to enable the Medical Examiner Service to operate smoothly and effectively, this will include developing and maintaining databases and office procedures and liaison with other services and departments internal and external to the Trust e.g. Digital Health, Regional ME office, ICB.
- To produce accurate letters, agendas, minutes, interview transcripts, and presentations as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- To provide a comprehensive range of secretarial, clerical & administrative functions to the Medical Examiner Service.
- To act as a point of contact for the Medical Examiner Service and deal efficiently, sensitively, and effectively with direct and indirect (i.e. email, telephone, face to face) enquiries on a daily basis from all levels of clinical and non-clinical staff, both internally and externally and from bereaved families.
- Be responsible for dealing with requests for information from organisations such as the Coroners Office, Registrars, clinical teams and the bereaved. Solve delegated problems logically and within the appropriate level of the post.
- Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the Medical Examiner Teams attention. This will involve communication from Coroners Office, Registrars, clinical teams and the bereaved and may be emotive, distressing, or challenging.
- Respond to complex enquiries, providing routine and non-routine information to staff of all levels and families relating to Medical Examiner Service queries.
- To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding.
- To keep up to date with related technology to ensure maximal efficiency is achieved and systems are both modern and streamlined.
- To develop, implement and maintain office systems to enable the Medical Examiner Service to operate smoothly and effectively, this will include developing and maintaining databases and office procedures and liaison with other services and departments internal and external to the Trust e.g. Digital Health, Regional ME office, ICB.
- To produce accurate letters, agendas, minutes, interview transcripts, and presentations as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Business Administration qualification, RSA 3 or equivalent knowledge and skills
- Proficient in Microsoft Office software including Word, Excel, Outlook, Teams, Electronic scheduling and Power Point
Experience
Essential
- Significant previous secretarial/P.A experience/ working in an administrative/office environment
Skills
Essential
- Excellent communication and interpersonal skills
- To have skills within a customer-facing service, where users may have unpredictable and challenging needs
Attitude, aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Approachable and supportive to all levels of staff and the bereaved in a non-judgemental manner.
Person Specification
Qualifications
Essential
- Business Administration qualification, RSA 3 or equivalent knowledge and skills
- Proficient in Microsoft Office software including Word, Excel, Outlook, Teams, Electronic scheduling and Power Point
Experience
Essential
- Significant previous secretarial/P.A experience/ working in an administrative/office environment
Skills
Essential
- Excellent communication and interpersonal skills
- To have skills within a customer-facing service, where users may have unpredictable and challenging needs
Attitude, aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Approachable and supportive to all levels of staff and the bereaved in a non-judgemental manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
