Job summary
The HR Operations team at the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), provides an HR advisory service to line managers across a full spectrum of HR and employment matters across the hospital.
Our vision is 'the best care for every patient', and none of what we do at would be possible without the skills, talent, care and compassion of well over 10,000 who make up 'Team NNUH', and who deserve the very best experience as colleagues working at one of the biggest employers in the county.
We are proud to provide an HR service that supports staff to deliver exemplary care for every patient. If this inspires you and you share our values, we really want you to join our team.
Full time: 37.5 hours per week
Interview date: 11th July 2024
Main duties of the job
Are you seeking the next step in your HR career and looking to join a fantastic team? We're seeking an experienced HR professional who shares our values and passion for delivering outstanding services.
The role involves providing HR advice to line managers on a wide range of matters through the application of Trust policies, interpretation of UK employment law and best practices across all levels of staff.
Providing HR support to our colleagues to help the hospital deliver the best care for every patient is a rewarding experience. HR Advisors work collaboratively with managers and services within NNUH to deliver the best possible people management outcomes, and support managers to improve management capability which enables them to enrich the employee experience.
You will be highly professional, with a customer-centered approach, and a confident communicator with excellent interpersonal and problem-solving skills. You will be expected to demonstrate the ability to deliver positive outcomes and prioritising competing demands with a complex and challenging workload.
You will play a key role in championing the NNUH People Promise, our PRIDE values and 'Know Your Staff', our compassionate approach to people management, as well as promote our commitment to 'Our Hospital For All' and our 'just and learning culture'.
The Trust will consider all applications, however this role does not meet the salary requirements for sponsorship.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- Provide advice and in-depth support to managers at all levels of the organisation to help them in managing their staff, e.g. explaining terms and conditions, advising on performance concerns, attendance management, right to work queries and general policies.
- Coach and advise line managers in the practical application of Trust policies in the management of their staff and regarding the procedural or potential legal implications of their decisions at any relevant meeting or by email, Teams or telephone.
- Review and provide HR advice and feedback to line managers regarding draft reports and documents to ensure they meet organisational requirements. Prepare letters, policies and notes of meetings to communicate complex employment and policy matters.
- Act as an advisor across a busy caseload, providing a range of advice for individual cases adhering to HR policy, seeking advice where appropriate. Liaise with Senior HR team members and Central HR Operations team manager to ensure that cases are progressed in a timely manner.
- Attend meetings both in person and via Teams to provide HR support and advice, sometimes with highly complex or distressing situations, for example whether the ending of employment or other course of action may be appropriate. This will require you to consider a range of information and apply employment law and best practice to provide the possible range of options.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- Provide advice and in-depth support to managers at all levels of the organisation to help them in managing their staff, e.g. explaining terms and conditions, advising on performance concerns, attendance management, right to work queries and general policies.
- Coach and advise line managers in the practical application of Trust policies in the management of their staff and regarding the procedural or potential legal implications of their decisions at any relevant meeting or by email, Teams or telephone.
- Review and provide HR advice and feedback to line managers regarding draft reports and documents to ensure they meet organisational requirements. Prepare letters, policies and notes of meetings to communicate complex employment and policy matters.
- Act as an advisor across a busy caseload, providing a range of advice for individual cases adhering to HR policy, seeking advice where appropriate. Liaise with Senior HR team members and Central HR Operations team manager to ensure that cases are progressed in a timely manner.
- Attend meetings both in person and via Teams to provide HR support and advice, sometimes with highly complex or distressing situations, for example whether the ending of employment or other course of action may be appropriate. This will require you to consider a range of information and apply employment law and best practice to provide the possible range of options.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- CIPD qualification level 5 or equivalent demonstrable experience.
Experience
Essential
- Some experience of advising in the practical application of HR practices and supporting complex HR issues e.g. sickness absence management, capability, misconduct and grievance management.
Skills
Essential
- Evidence of use of initiative and problem solving.
- Demonstrable knowledge of UK Employment law and its application in the workplace.
- Good interpersonal skills and the ability to communicate with staff at all levels of the organisation and quickly establish relationships and credibility.
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- CIPD qualification level 5 or equivalent demonstrable experience.
Experience
Essential
- Some experience of advising in the practical application of HR practices and supporting complex HR issues e.g. sickness absence management, capability, misconduct and grievance management.
Skills
Essential
- Evidence of use of initiative and problem solving.
- Demonstrable knowledge of UK Employment law and its application in the workplace.
- Good interpersonal skills and the ability to communicate with staff at all levels of the organisation and quickly establish relationships and credibility.
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
