Job summary
We are looking for a dynamic individual to join our Operations Centre team at the Norfolk and Norwich University Hospital.
This is an exciting opportunity to join our Department and expand on your current skill set, which will include system wide interaction and real time operational problem solving.
The Operations Centre is the hub of the Hospital and ultimately responsible for patient safety and capacity management within the Trust.
You will work with the hospital 24/7 team to support clinical demand and support patient safety out of hours.
This environment will give you a varied and fast-paced experience where no two shifts will be the same.
The Senior Sister/Charge Nurse role covers 24 hours a day. The role is distinctively different during in hours and out of hours. In hours, includes working with the Divisions to achieve performance indicators and quality standards. Out of hours, you will support the Site Matron for escalation processes, operational and staffing issues, escalating to the on-call teams as required and lead the co-ordination of the Hospital 24/7 Team, prioritising and delegating workload and resources effectively.
Main duties of the job
We are looking for an individual who demonstrates resilience, exceptional communication skills and the ability to maintain a level head under operational pressures.
Exceptional communication is key to this role. We are looking for a candidate who can communicate in a professional manner with a diverse group of people to achieve the best outcome for our patients and staff.
Excellent organisational, negotiation and problem-solving skills are vital to this role, as you will be working at a fast pace, balancing the demands of many competing areas.
Importantly, and in keeping with our PRIDE values, we are looking for a candidate who has exceptional people skills as this role requires you to make difficult decisions, while maintaining professional standards.
Interview date: Friday 05/07/2024
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Facilitate the Operations Centre daily meetings, co-ordinate the admission of emergency patients, ensuring appropriate placement of patients according to their clinical need and in conjunction with the Trusts divisions, support elective patient placement.
- Monitor the trigger factors associated with, and when necessary implement the Trusts Escalation Protocol in order to minimise bed crisis through effective planning. Support the Trusts response to patients who are likely to exceed the targets set out in the NHS plan.
- Monitor and facilitate actions to ensure national and local developments for Government targets are met. For example, liaison with the Commissioning Groups concerning delayed discharges.
- Contribute to the corporate agenda for capacity and target management by participating as a full member of the Site Operations Team. Advise and support the Site Matron on admission, discharge and patient flow issues. In the event of a critical bed state, open escalation ward areas for patient placement ensuring patient safety remains a priority at all times.
- Liaise with other Trusts in the area regarding bed states. If necessary, co-ordinate the transfer of patients to and from other hospitals and units.
- Manage and co-ordinate any critical incident which occurs within the Trust.
- Participate in and co-ordinate the Trusts Emergency Response Teams to fire, security alerts, cardiac arrests and other clinical emergencies.
- Play an active role in the action of sectioning patients under the Mental Health Act and use of the Child Protection Order.
- Allocation of bank and Agency staff and redeployment of nurses within the Trust to match resources to workload. Record all actions taken on safecare so to maintain live and accurate records.
- Undertake designated responsibilities in the event of a Major Incident. Assume the role of Major Incident Co-ordinator until relieved by the Site Matron or other experienced manager.
Please see the attached job description for full details.
Job description
Job responsibilities
- Facilitate the Operations Centre daily meetings, co-ordinate the admission of emergency patients, ensuring appropriate placement of patients according to their clinical need and in conjunction with the Trusts divisions, support elective patient placement.
- Monitor the trigger factors associated with, and when necessary implement the Trusts Escalation Protocol in order to minimise bed crisis through effective planning. Support the Trusts response to patients who are likely to exceed the targets set out in the NHS plan.
- Monitor and facilitate actions to ensure national and local developments for Government targets are met. For example, liaison with the Commissioning Groups concerning delayed discharges.
- Contribute to the corporate agenda for capacity and target management by participating as a full member of the Site Operations Team. Advise and support the Site Matron on admission, discharge and patient flow issues. In the event of a critical bed state, open escalation ward areas for patient placement ensuring patient safety remains a priority at all times.
- Liaise with other Trusts in the area regarding bed states. If necessary, co-ordinate the transfer of patients to and from other hospitals and units.
- Manage and co-ordinate any critical incident which occurs within the Trust.
- Participate in and co-ordinate the Trusts Emergency Response Teams to fire, security alerts, cardiac arrests and other clinical emergencies.
- Play an active role in the action of sectioning patients under the Mental Health Act and use of the Child Protection Order.
- Allocation of bank and Agency staff and redeployment of nurses within the Trust to match resources to workload. Record all actions taken on safecare so to maintain live and accurate records.
- Undertake designated responsibilities in the event of a Major Incident. Assume the role of Major Incident Co-ordinator until relieved by the Site Matron or other experienced manager.
Please see the attached job description for full details.
Person Specification
Qualifications
Essential
- Registered with the NMC
- Mentorship Preparation Programme, ENB 998 or equivalent
- Acute Care/ Specialist course e.g. Physical Assessment at Level 3
Desirable
- ALS or relevant course
- ALERT course.
- PILS
Experience
Essential
- Extensive post-registration experience, with acute clinical care and management experience, which enables achievement of skills required for this role
- Management experience
- Able to demonstrate clinical knowledge and skills
Desirable
- Experience in emergency planning and business continuity
Skills
Essential
- Past experience of managing change/Quality Improvement
Desirable
- Understanding of the wider health-care system, and outside agencies
Attitude, aptitude
Essential
- Prioritising and problem solving skills, with ability to meet deadlines
- Self-directed and committed to professional development
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Registered with the NMC
- Mentorship Preparation Programme, ENB 998 or equivalent
- Acute Care/ Specialist course e.g. Physical Assessment at Level 3
Desirable
- ALS or relevant course
- ALERT course.
- PILS
Experience
Essential
- Extensive post-registration experience, with acute clinical care and management experience, which enables achievement of skills required for this role
- Management experience
- Able to demonstrate clinical knowledge and skills
Desirable
- Experience in emergency planning and business continuity
Skills
Essential
- Past experience of managing change/Quality Improvement
Desirable
- Understanding of the wider health-care system, and outside agencies
Attitude, aptitude
Essential
- Prioritising and problem solving skills, with ability to meet deadlines
- Self-directed and committed to professional development
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
