Receptionist

Job summary

The Endocrinology & Diabetes department is a dynamic area which is expanding to meet popular demand. The department supports a full range of specialist and general clinical services.

We are looking for an enthusiastic, motivated individual to join the admin & clerical team in the Department of Endocrinology and Diabetes. The department works closely with the Clinical Investigation Unit, the Elsie Bertram Diabetes Centre and Eye Screening.

We're looking to recruit a motivated and diligent receptionist and booking clerk to support our busy, friendly Diabetes & Endocrinology team.

This is an exciting opportunity for the right person to join our admin team as a Receptionist and booking clerk, acting as a point of contact for outpatient bookings and telephone queries for the Elsie Bertram Diabetes Centre. Key responsibilities will include reception duties, preparing clinics, data input, supporting Diamond (a Diabetes clinical system), helping maintain waiting lists and booking appointments.

You will be able to work as part of a team using your own initiative where necessary to help manage the day-to-day running of administrative clinical responsibilities. You will need strong communication skills, experience dealing with members of the public along with an excellent telephone manner. You will be flexible, have a friendly demeanour with a positive attitude.

Interview Date: 11th June 2024

Main duties of the job

We currently run our reception service from 8am - 6pm, Monday to Friday, with one evening shift a month till 8pm. Future clinic times may change and evening and weekend cover would then be needed.

This post is for 21.5 hours per week which will typically comprise of one day at our Rouen Road office working with the booking team and 2 days at the NNUH working for Reception with one of those days working until 6pm, but there will be a need to be flexible to cover other days if needed and the successful candidate may be required to cover the monthly Tuesday 8pm shift if there are staff absences. Candidates are to be aware that if clinic services change to weekends there may be a requirement to cover other late evenings and weekends in the future.

Typical working pattern:

Monday - 8am-4pm (30 mins break) NNUH

Thursday - 8am-3pm (30 mins break) Rouen Road office

Friday - 10am-6pm (30 min break) NNUH

We are confident that, for the right candidate, we can offer an opportunity to be part of a friendly team who are making a difference to the lives of people in our county and beyond.

If you have the right skills, have a great attitude to work and believe in our PRIDE values please apply today telling us how you feel you can make a difference to our department

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

---

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

---