Job summary
The Medical School at the Norfolk and Norwich University Hospital organises and facilitates secondary care placements and OSCEs (Objective Structured Clinical Examinations) for over 1000 UEA Medical Students. The team is located in the Bob Champion building in a purpose built area consisting of mock ward areas, simulation rooms and clinical skills lab, There are approximately 25 members of the team including administrators, nurses, technician, pharmacist, consultants and clinical fellows.
Full time: 37.5 hours per week
Interview date: 9th May 2024
Main duties of the job
This is an exciting and unique role where you will be an integral part of the team, ensuring the smooth and efficient running of the department.
As the successful post holder, you will:
- provide administrative support for NNUH Clinicians delivering clinical elements of the MB/BS programme
- oversee the organisation on the Medical Student OSCEs (Objective Structured Clinical Examination).
- support the Deputy Operations Manager with the management of both the administrative support team and the logistical operations of the CSRA facilities at NNUH.
The role is within a small close-knit team but also involves liaison with staff from different areas of both the NNUH and UEA.
The role is varied and means that no day is the same and the role involves working with autonomy so you will be able to manage your own workload.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To support the Operations Manager/Deputy Operations Manager, Associate Medical Director and Clinical Skills Director in their role in developing and delivering high quality Clinical Skills Training.
- To advise clinicians, the Universitys academic staff and MB/BS students on
- secondary care placement matters.
- Plans, prepares and produces timetables for all medical undergraduate student activities In the Clinical Skills Resource Area whilst at NNUH and ensures best fit to obtain most efficient use of teaching space within CSRA. This is done by consulting with clinicians (NNUH) and academics (UEA), and liaising with the Administrative Team in the MED Teaching Office (UEA) to integrate the CSRA timetable with the UEA teaching timetable and with primary care commitments. Negotiates with clinicians and academic to staff to achieve the best use of the teaching space in Clinical Skills Resource Area when conflicting space requests arise. Negotiates and books additional teaching space at UEA or at NNUH when sessions overflow CSRA.
- Attends Personal Information Group (NNUH) as a representative of the Clinical Skills Resource Area.
- Analyses feedback relating to secondary care, and in conjunction with the Deputy Operations Manager, AMD (UG Ed) and Clinical Skills Director, identifies/clarifies problematic issues and generates action plans for their resolution.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To support the Operations Manager/Deputy Operations Manager, Associate Medical Director and Clinical Skills Director in their role in developing and delivering high quality Clinical Skills Training.
- To advise clinicians, the Universitys academic staff and MB/BS students on
- secondary care placement matters.
- Plans, prepares and produces timetables for all medical undergraduate student activities In the Clinical Skills Resource Area whilst at NNUH and ensures best fit to obtain most efficient use of teaching space within CSRA. This is done by consulting with clinicians (NNUH) and academics (UEA), and liaising with the Administrative Team in the MED Teaching Office (UEA) to integrate the CSRA timetable with the UEA teaching timetable and with primary care commitments. Negotiates with clinicians and academic to staff to achieve the best use of the teaching space in Clinical Skills Resource Area when conflicting space requests arise. Negotiates and books additional teaching space at UEA or at NNUH when sessions overflow CSRA.
- Attends Personal Information Group (NNUH) as a representative of the Clinical Skills Resource Area.
- Analyses feedback relating to secondary care, and in conjunction with the Deputy Operations Manager, AMD (UG Ed) and Clinical Skills Director, identifies/clarifies problematic issues and generates action plans for their resolution.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications/training and professional development
Essential
- Experience in team management in medical education field viz. work allocation, problem solving for a team or area as well as answering queries
Experience
Essential
- Experience of planning office activities, developing, initiating and supervising processes and/or staff to meet deadlines
Skills
Essential
- Good written and oral communication skills - ability to communicate effectively with all levels of staff across NHS Trusts and to compose letters/information guides, for e.g. clarifying and explaining procedures and regulations (both NNUH and UEA)
- Proven competency in IT Skills (Word, Excel, e-mail and databases. Advanced keyboard skills including audiotyping
- Outstanding interpersonal skills - able to supervise and work sensitively with different people's needs including overcoming competing interests
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications/training and professional development
Essential
- Experience in team management in medical education field viz. work allocation, problem solving for a team or area as well as answering queries
Experience
Essential
- Experience of planning office activities, developing, initiating and supervising processes and/or staff to meet deadlines
Skills
Essential
- Good written and oral communication skills - ability to communicate effectively with all levels of staff across NHS Trusts and to compose letters/information guides, for e.g. clarifying and explaining procedures and regulations (both NNUH and UEA)
- Proven competency in IT Skills (Word, Excel, e-mail and databases. Advanced keyboard skills including audiotyping
- Outstanding interpersonal skills - able to supervise and work sensitively with different people's needs including overcoming competing interests
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
