Deputy Divisional Operational Manager

Norfolk and Norwich University Hospital

This job is now closed

Job summary

The Surgical Division is a busy working environment and you must be able to demonstrate significant experience within an NHS or equivalent organisation. The post will cover 2 main areas; Dermatology/Plastic Surgery.

The role will be a busy/varied one and at times very demanding. To support the Divisional Operational Manager in the operational management of all patient services within the directorate. This involves the delivery of operational performance targets including waiting lists, finance and to continually improve the quality of services to patients by using best practice standards within the availableincome.

Support the Divisional Operational Manager and Senior Nurses with the direct management of all divisional administration and clerical, and nursing staff within the Directorate, and in the management of the Directorate budgets. Contribute to the Divisional and Trust strategy, processes and policies.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and

Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Main duties of the job

To support the Divisional Operational Manager and the Service Director in the provision of patient-centred care and a culture of continuous quality improvement.

In partnership with clinical colleagues ensures that activity, cancer, booking/choice, access (including relevant aspects of A&E) and quality targets (covering in-patients, day patients and outpatients) are achieved having regard for Trust policies and procedures, and to develop action plans to manage any variances.

To provide day to day operational management support, enabling safe and efficient patient flow, liaising with all parties, to ensure that the environment is one in which excellence in clinical care can be provided.

To support the Divisional Operational Manager and the Business Development Manager in the preparation of Directorate activity and access plans to deliver national targets (Emergency, 18-weeks & Cancer), and negotiate the financial and capacity resources necessary to deliver these.

About us

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

07 May 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£33,706 to £47,672 a year Per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

234-24-S0378

Job locations

Norfolk & Norwich University

Colney Lane

Norwich

NR4 7UY

Job description

Job responsibilities

Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Job description

Job responsibilities

Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Person Specification

Qualifications

Essential

Educated to degree level in relevant field or equivalent level of management experience.

Experience

Essential

Significant operational management experience at middle management level
Track record of delivering targets and successful service change

Desirable

Business and Service planning experience

Skills

Essential

Strong relationship development and leadership skills with senior management, peers and direct reports

Attitude & Aptitude

Essential

Proactivity, takes own initiative
Team player, collegial working style, willing to share responsibility
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification

Qualifications

Essential

Educated to degree level in relevant field or equivalent level of management experience.

Experience

Essential

Significant operational management experience at middle management level
Track record of delivering targets and successful service change

Desirable

Business and Service planning experience

Skills

Essential

Strong relationship development and leadership skills with senior management, peers and direct reports

Attitude & Aptitude

Essential

Proactivity, takes own initiative
Team player, collegial working style, willing to share responsibility
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information