Job summary
Workplace Health & Wellbeing is a SEQOHS accredited department within the Norfolk and Norwich University Hospitals NHS Foundation Trust based on Rouen Road. We are a leading regional Occupational Health provider, providing services to our home Trust and many large and small organisations within our region.
Our team is made up of Doctors, Nurse Advisers and Technicians all supported by an experienced team of Administrators and Secretaries.
This is a unique opportunity to work in a NHS team which also deals with commercial customers on a daily basis.
Main duties of the job
An opportunity has arisen for 2 Part time Receptionists to join the well-established and friendly team at Workplace Health & Wellbeing.
Working in a busy office this post offers variety and as the ideal candidate, you will:
- be an experienced administrator and team player with good interpersonal skills.
- have excellent communication and organisational skills
- provide an excellent level of customer service to our internal and external customers.
- operate a busy reception, dealing with telephone enquiries, booking appointments, dealing with our specific mailbox and general administrative support.
You will be part of a caring, friendly and supportive team and working in a comfortable office environment, based very near the centre of Norwich.
The part time job role hours would be as follows:
22.5 hours per week, Mon Tues Wed 0900-1700
15 hours per week, Thurs Fri 0900-1700
Interview date: 5th February 2024
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Provide the first point of telephone contact for clients requiring Occupational Health services, using judgement to establish the validity and priority of the contact. Ensure calls are appropriately dealt with or forwarded to a member of the correct contract administration or Nursing team. Ensure all telephone calls are answered swiftly, within the expected 5 rings.
- Provide comprehensive appointment booking administration, including arranging/altering appointments within appropriate timescales, updating and booking clinics, providing clients with appointment letters/maps and processing post-clinic paperwork.
- Deal efficiently with enquiries in a timely and courteous manner, providing basic information where appropriate and non-clinical advice. Ensure confidentiality is maintained at all times and that all communication with clients is appropriate and within department guidelines.
- Provide reception cover, tasks include; welcoming individuals to Workplace Health & Wellbeing who are attending clinics and to ensure clinics run smoothly.
- Assist with the updating of clinical and personal information, such as preparing paper Occupational Health files for new staff or maintaining e-OPAS records, as ensuring accuracy of occupational health data (both paper and computerised), is an essential element of the role.
Job description
Job responsibilities
- Provide the first point of telephone contact for clients requiring Occupational Health services, using judgement to establish the validity and priority of the contact. Ensure calls are appropriately dealt with or forwarded to a member of the correct contract administration or Nursing team. Ensure all telephone calls are answered swiftly, within the expected 5 rings.
- Provide comprehensive appointment booking administration, including arranging/altering appointments within appropriate timescales, updating and booking clinics, providing clients with appointment letters/maps and processing post-clinic paperwork.
- Deal efficiently with enquiries in a timely and courteous manner, providing basic information where appropriate and non-clinical advice. Ensure confidentiality is maintained at all times and that all communication with clients is appropriate and within department guidelines.
- Provide reception cover, tasks include; welcoming individuals to Workplace Health & Wellbeing who are attending clinics and to ensure clinics run smoothly.
- Assist with the updating of clinical and personal information, such as preparing paper Occupational Health files for new staff or maintaining e-OPAS records, as ensuring accuracy of occupational health data (both paper and computerised), is an essential element of the role.
Person Specification
Qualifications
Essential
- Good general standard of education
Desirable
Experience
Essential
- Some experience of a busy office environment
- Must have basic IT skills and some experience using Outlook, Excel and Word
- Some reception experience in either NHS or commercial environment
Skills
Essential
- Will need to work under pressure and be able to meet tight deadlines
- Understand the need for confidentiality
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good general standard of education
Desirable
Experience
Essential
- Some experience of a busy office environment
- Must have basic IT skills and some experience using Outlook, Excel and Word
- Some reception experience in either NHS or commercial environment
Skills
Essential
- Will need to work under pressure and be able to meet tight deadlines
- Understand the need for confidentiality
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
