Job summary
Are you ready for:
- A new challenge?
- To shape the future?
- An exceptional opportunity?
Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking to recruit an experienced and innovative Care Group Operations Manager within the Medical Division and take operational line management of medical subspecialties.
As a Care Group Operations Manager in the organisation and a member of the Medical Division Team, you will have a wide and varied portfolio of services.
Our aim is to ensure every patient receives high quality, safe and responsive care irrespective of their age, social status and/or the time of day, day of the week that they access our services.
Within the care group there will be a focus on cancer services and as post holder, you will have a passion for improving the patient pathways in cancer services.
Full time: 37.5 hours per week
Interview date: 5th January 2024
Main duties of the job
The Care Group Operational Manager is responsible for the operational management of a group of designated specialties within the medical sub-division to ensure the delivery of high quality, effective and efficient care to patients.
The Care Group Operational Manager will work in partnership with senior colleagues within the Care Group, the sub-division, division and the wider Trust, to ensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.
The Care Group Operational Manager will work with senior clinical and managerial colleagues, ensuring that operational performance and access targets for the group of designated specialties are met, and take the lead in developing effective systems within the departments to enable the sustained delivery of services organised around the needs of patients, carers and business
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality care to patients
- Responsible for the management of a group of specified services within a Care Group
- Create an environment that supports clinical and administrative staff to perform their roles to the highest possible level
- Together with the Performance and Delivery manager, manage the performance of a group of specified services within the Care Group to ensure the delivery of key targets and measures (for example maintaining effective flow or managing waiting times)
- Working with the Care Group senior leadership team, support the development and implementation of relevant capital programmes and manage associated budgets
- Lead service developments and transformation within the Care Group. Working closely with the Transformation manager and corporate functions.
- Employ effective communication, negotiation and influencing skills to enable internal clinical and managerial leaders to deliver Care Group and Trust objectives.
- Manage potentially aggressive and/or antagonistic conflicting situations with staff and stakeholders for successful outcomes (for example mediating between clinical leads with contradictory views on service transformation, working with partner agencies to resolve delays for patients within our care).
- Build effective partnerships with a range of stakeholders to ensure the delivery of transformation plans resulting in sustainable change for the local health economy, this will include the development of personal relationships with key internal and external contacts and using these relationships to build wider connections between teams
- Accountable as the lead operational manager for a designated group of services within the Care Group, providing line management to administrative staff employed within the services.
- Be conversant with the Trust employment practices and policies and to be responsible for the recruitment of senior staff within the designated group of specialties and, working with the HR Business Partner, ensure the application of relevant policies to support staff to undertake their roles effectively.
- Ensure there are effective systems to identify Care Group staff training needs, and identify how to meet these, working with the Learning & Development team.
- Responsible for the implementation of corporate and mandatory training for all staff within the group of services, and ensure that appropriate monitoring and recording is undertaken.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality care to patients
- Responsible for the management of a group of specified services within a Care Group
- Create an environment that supports clinical and administrative staff to perform their roles to the highest possible level
- Together with the Performance and Delivery manager, manage the performance of a group of specified services within the Care Group to ensure the delivery of key targets and measures (for example maintaining effective flow or managing waiting times)
- Working with the Care Group senior leadership team, support the development and implementation of relevant capital programmes and manage associated budgets
- Lead service developments and transformation within the Care Group. Working closely with the Transformation manager and corporate functions.
- Employ effective communication, negotiation and influencing skills to enable internal clinical and managerial leaders to deliver Care Group and Trust objectives.
- Manage potentially aggressive and/or antagonistic conflicting situations with staff and stakeholders for successful outcomes (for example mediating between clinical leads with contradictory views on service transformation, working with partner agencies to resolve delays for patients within our care).
- Build effective partnerships with a range of stakeholders to ensure the delivery of transformation plans resulting in sustainable change for the local health economy, this will include the development of personal relationships with key internal and external contacts and using these relationships to build wider connections between teams
- Accountable as the lead operational manager for a designated group of services within the Care Group, providing line management to administrative staff employed within the services.
- Be conversant with the Trust employment practices and policies and to be responsible for the recruitment of senior staff within the designated group of specialties and, working with the HR Business Partner, ensure the application of relevant policies to support staff to undertake their roles effectively.
- Ensure there are effective systems to identify Care Group staff training needs, and identify how to meet these, working with the Learning & Development team.
- Responsible for the implementation of corporate and mandatory training for all staff within the group of services, and ensure that appropriate monitoring and recording is undertaken.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
- Post-graduate management qualification and/or equivalent level of knowledge gained through experience
- Evidence of Continuing Professional Development.
Experience
Essential
- Experience of change management, policy development, organisational change, service development.
- Significant operational management experience of the acute sector with previous working experience of working at a senior / middle management level.
- Knowledge of a range of Human resources processes for staff management and staff development
- Demonstrable experience of budgetary and financial management skills.
Desirable
- Experience of audit and continuous quality improvement.
Skills
Essential
- Excellent communication skills, both written and oral.
Attitude, aptitude
Essential
- Willing to take ownership and accountability.
- Team player, collegial working style, willing to share responsibility.
- Ability to concentrate on complex tasks in a challenging environment.
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
- Post-graduate management qualification and/or equivalent level of knowledge gained through experience
- Evidence of Continuing Professional Development.
Experience
Essential
- Experience of change management, policy development, organisational change, service development.
- Significant operational management experience of the acute sector with previous working experience of working at a senior / middle management level.
- Knowledge of a range of Human resources processes for staff management and staff development
- Demonstrable experience of budgetary and financial management skills.
Desirable
- Experience of audit and continuous quality improvement.
Skills
Essential
- Excellent communication skills, both written and oral.
Attitude, aptitude
Essential
- Willing to take ownership and accountability.
- Team player, collegial working style, willing to share responsibility.
- Ability to concentrate on complex tasks in a challenging environment.
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
