Network and Telecoms Analyst

Norfolk and Norwich University Hospital

This job is now closed

Job summary

Fixed term contract/ secondment opportunity until March 2025

The Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUHFT) Digital Health team is responsible for the delivery of digital services across the Trust.

Across the three acute hospitals in Norfolk and Waveney, NNUH, JPUH and QEHKL, he NNUHFT is starting one of the biggest pieces of digital transformation work we've ever undertaken - moving from paper-based patient records to electronic . The Electronic Patient Record (EPR) programme is currently at the beginning of a journey to transform how information about patients' health and care is stored, viewed, and used. The EPR will use cutting edge technology to create a new digital system where staff will be able to access your health and care information quickly and securely, meaning you experience quicker and better care.

We're looking to recruit an Network & Telecommunications Engineer. The ideal candidate will be outgoing and a team player with drive and enthusiasm; someone who understands the value of providing outstanding customer service. Able to work proactively under pressure and deliver against individual and team Key Performance Indicators. Experience within the Healthcare sphere is not essential; however, sound network and telecommunications (VoIP) experience is crucial.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

Main duties of the job

As Network and Telecommunications Engineer, you are responsible for the resolution of incidents, problems, and service requests within agreed SLAs. We want someone who is willing to engage with any work they have no experience of, but willing to research and provide solutions.

Essential:

Based locally to the hospital, within one hour drive, due to the nature of the job.
Be on-site Monday to Friday
Be able to undertake work out of hours where required.
Knowledge of supporting and configuration of Mitel telephony platform. MiVoice - Micollab - configuring telephone extensions - softphone configuration - Mitel voicemail NuPoint.
Mitel system server troubleshooting.
Physical infrastructure tracing connectivity through communication rooms.
Patch in new ports from building infrastructure panels to network switchports.
Knowledge of how to connect to network switches to identify VLANs and change VLAN assignments.

Desirable:

Redbox call recorder
MultiTone pager system including SCU input device.

While the role is based at the main hospital site, you will be expected to travel to the Trust's other sites when required, for which transport will be provided, so a full driving license is essential.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

05 December 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum, pro rata

Contract

Fixed term

Duration

16 months

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

234-23-C1576

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Job description

Job responsibilities

First and second line support via the helpdesk system with regard to network, telecommunication and related products and systems.
Liaison between the Trust and all support contractors with regard to faults and daily issues.
Onsite technical support for the implementation of new systems and products.
Responsible for daily moves, changes and installations of new data points, telephone extensions etc.
Provision of advice to users on telecom products, e.g. fax, headsets, answering services, cordless handsets, mobile phones and pagers.
Design and implementation of housekeeping and backup procedures for relevant systems.
Manages the telecoms help desk queue with aid of other colleagues.
Assists the Network Manager to ensure that the network infrastructure and related components delivers the intended services to users at its optimal level.
Uses network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports, including proposals for improvement.
Investigates and diagnoses complex network problems, working with users, other staff and suppliers as appropriate. Resolves such problems, co-operating with Technical Support teams to maintain overall network performance.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Job description

Job responsibilities

First and second line support via the helpdesk system with regard to network, telecommunication and related products and systems.
Liaison between the Trust and all support contractors with regard to faults and daily issues.
Onsite technical support for the implementation of new systems and products.
Responsible for daily moves, changes and installations of new data points, telephone extensions etc.
Provision of advice to users on telecom products, e.g. fax, headsets, answering services, cordless handsets, mobile phones and pagers.
Design and implementation of housekeeping and backup procedures for relevant systems.
Manages the telecoms help desk queue with aid of other colleagues.
Assists the Network Manager to ensure that the network infrastructure and related components delivers the intended services to users at its optimal level.
Uses network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports, including proposals for improvement.
Investigates and diagnoses complex network problems, working with users, other staff and suppliers as appropriate. Resolves such problems, co-operating with Technical Support teams to maintain overall network performance.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

Educated to degree level in a computing, engineering or technical discipline

Desirable

Training to CCNA or CompTIA Network +

Experience

Essential

Excellent understanding of networking and communication techniques and their application.

Skills

Essential

Knowledge of up-to-date Networking, Security and Telecoms systems and services

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification

Qualifications

Essential

Educated to degree level in a computing, engineering or technical discipline

Desirable

Training to CCNA or CompTIA Network +

Experience

Essential

Excellent understanding of networking and communication techniques and their application.

Skills

Essential

Knowledge of up-to-date Networking, Security and Telecoms systems and services

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information