Job summary
The Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUHFT) Digital Health team is responsible for the delivery of digital services across the Trust to support its clinical and administrative obligations
The Department comprises of 4 main areas - Digital Hospital, Operational, Informatics & Information Governance and made up of over 50+ staff. Our aims are to provide the highest degree of digital services and support to the Trust staff, the Trust's partners, and commissioners
The Digital Health Technical Team is looking to recruit an experienced Technical Team Support Analyst. The ideal candidate will be someone who understands the value of providing outstanding customer service and is able to effectively balance the need for IT service delivery with the operational needs of a large, busy hospital. Able to work proactively under pressure and deliver against individual and team Key Performance Indicators.
The successful applicant will have a good breadth and depth of IT knowledge with experience gained through having operated in a similar role. The post holder will be required to work without supervision, will need to understand the complexity of the overall Digital Health infrastructure across multiple locations, and be able to provide support for the various systems supported.
Experience within the Healthcare sphere would be preferred although is not necessary, however, proven third line technical experience with our core technologies is desired (see below).
Main duties of the job
The Digital Health Technical Team is responsible for the resolution of incidents, problems, and service requests within agreed SLAs. The role will also include providing third line support to the Trust's users and is responsible for ensuring the optimum use of the Trust's Digital Health infrastructure and applications including managing capacity, proactively monitoring error conditions and alerts.
As a large and busy technical hospital, we provide services around the clock, 7 days a week across multiple sites, therefore, there is an expectation that the candidate will join the teams' on-call roster and provide out of hours support when proficient in the role.
Knowledge of supporting and configuration of :
VMware (vSphere, vSAN, NSX, vROps), NetApp, CommVault, Dell Server Hardware, Windows Server 2003 -2022 , Microsoft SQL, Microsoft SCCM.
While the role is based at the main hospital site, you will be expected to travel to the Trust's other sites when required for work purposes, for which transport will be provided, so a full driving license is essential.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- Provides advice and guidance on technical matters. Supervise the other Technical Support Analysts.
- Performs work which requires the application of a significant range of fundamental principles in a variety of contexts.
- Takes a structured and effective approach to own work and demonstrates leadership potential.
- Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives.
- Is able to communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates.
- Displays a responsible attitude to following procedures, keeping records, and caring for equipment and other assets.
- Demonstrates good communication and negotiation skills with experience of dealing with users, other staff and suppliers.
- Management of onsite backup and restoration procedures including creation, scheduling, maintaining, and issue resolution using the appropriate software tools and techniques. This also includes media management, rotation and archiving. Also the checking and escalation of scripted backup activities on the Oracle, and AIX systems.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- Provides advice and guidance on technical matters. Supervise the other Technical Support Analysts.
- Performs work which requires the application of a significant range of fundamental principles in a variety of contexts.
- Takes a structured and effective approach to own work and demonstrates leadership potential.
- Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives.
- Is able to communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates.
- Displays a responsible attitude to following procedures, keeping records, and caring for equipment and other assets.
- Demonstrates good communication and negotiation skills with experience of dealing with users, other staff and suppliers.
- Management of onsite backup and restoration procedures including creation, scheduling, maintaining, and issue resolution using the appropriate software tools and techniques. This also includes media management, rotation and archiving. Also the checking and escalation of scripted backup activities on the Oracle, and AIX systems.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Relevant degree, IT Qualification - MCP or MCSE Windows 2003 - 2012
Experience
Essential
- Significant involvement in the support of Microsoft server products, data communications and networking technologies (LAN, X400, TCP/IP, RS-232) and printer functions
- Previous experience of implementing and supporting multi-user applications using databases, in particular the ICE system
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Relevant degree, IT Qualification - MCP or MCSE Windows 2003 - 2012
Experience
Essential
- Significant involvement in the support of Microsoft server products, data communications and networking technologies (LAN, X400, TCP/IP, RS-232) and printer functions
- Previous experience of implementing and supporting multi-user applications using databases, in particular the ICE system
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
