Job summary
The Eastern Pathology Alliance is formed from three Pathology Laboratories based at the Norfolk and Norwich University Hospital (NNUH), the James Paget University Hospital and the Queen Elizabeth Hospital, Kings Lynn. The post holder will work at the NNUH main site, in the pathology office, as a team of three.
The Laboratory at NNUH provides a large range of Blood Sciences services comprising Clinical Biochemistry, Haematology and Transfusion, Immunology and Toxicology. The service provides analysis of a range of tests to support the Acute Trust and Primary Care Trusts within Norfolk and Waveney Integrated Care System (GP Services) requirements.
The general duties for the clerical officer role will reverberate around providing admin support to healthcare professionals. The office requires 9 am - 5 pm staff cover on-site, although as a team of three, flexible working arrangements may be available.
Main duties of the job
The main duties will include:
- Arranging and booking Andrology patient appointments.
- Retrieving patient records.
- Inputting confidential data on the inhouse system.
- Liaising with healthcare professionals.
- Answering routine queries.
The ideal candidate will have undertaken a similar position previously. The post holder will be requiring experience in Microsoft word and Excel. Training on other internal laboratory information management systems (LIMS) will be provided, although experience with WEBICE and LabTrak systems would be an advantage.
The poster holder will need to communicate efficiently with the external services, and internal staff. Notify GP surgeries of the presence of test result reports of out-of-range results. The post holder will NOT be expected to discuss any test results or numerical values, just the notification of results being available, that need attention of the requestor.
The post requires transcribing complex results reports of specialist tests that are sent away to other specialist laboratories. Also typing antenatal letters, minuting meetings, and checking request forms. Attention to detail is, therefore, very important.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To deal efficiently with relevant telephone enquiries, in a timely and courteous manner and relate information to staff when required
- Provide a point of contact for laboratory callers and relay messages in the absence of any of the above senior managers
- To deal with and forward where appropriate, incoming mail in the absence of any of the above senior managers, including email during absences. This includes arranging meetings when requested and advising availability for other functions
- Maintain diaries of Senior Managers in Laboratory Medicine when required; Cancelling, rescheduling and booking appointments in their absence
- To collate, draw up, circulate and publish the weekly and monthly movements diaries of the senior Management staff to include the EPA Network Manager, Network Blood Sciences Manager, Network Quality Manager, Network Training Manager and Network Transfusion Quality lead. This may also include the Clinical Biochemistry and Haematology Chief BMS at the Hub.
- To take minutes for network or Directorate meetings as required
- To provide the above managers with secretarial support to develop presentations including Powerpoint, Excel and Word presentations as required
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To deal efficiently with relevant telephone enquiries, in a timely and courteous manner and relate information to staff when required
- Provide a point of contact for laboratory callers and relay messages in the absence of any of the above senior managers
- To deal with and forward where appropriate, incoming mail in the absence of any of the above senior managers, including email during absences. This includes arranging meetings when requested and advising availability for other functions
- Maintain diaries of Senior Managers in Laboratory Medicine when required; Cancelling, rescheduling and booking appointments in their absence
- To collate, draw up, circulate and publish the weekly and monthly movements diaries of the senior Management staff to include the EPA Network Manager, Network Blood Sciences Manager, Network Quality Manager, Network Training Manager and Network Transfusion Quality lead. This may also include the Clinical Biochemistry and Haematology Chief BMS at the Hub.
- To take minutes for network or Directorate meetings as required
- To provide the above managers with secretarial support to develop presentations including Powerpoint, Excel and Word presentations as required
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- RSA level II or equivalent experience
Experience
Essential
- Some experience of working in an electronic office
- Experience using Microsoft Office
Skills
Essential
- IT skills - accurate data input
- Ability to form positive working relationships with all grades of staff within the department
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- RSA level II or equivalent experience
Experience
Essential
- Some experience of working in an electronic office
- Experience using Microsoft Office
Skills
Essential
- IT skills - accurate data input
- Ability to form positive working relationships with all grades of staff within the department
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
