Job summary
The Day Procedure Unit Ward team at the Norfolk and Norwich University Hospital is part of one of the major elective surgery Units in East Anglia, treating an approximate 14,000 patients in 2019, and playing a vital role in the elective surgery recovery plan since COVID-19. Following the Nationally recognised British Association of Day Surgery Directory, the ward is continually reviewing and expanding its services to more patients with greater complexity of procedures. We are currently looking for a Patient Flow Administrator to join our busy dedicated day surgery ward.
Our Trust's values of People focused, Respect, Integrity, Dedication and Excellence- PRIDE are very important to us and here is how they relate to our work in the Unit:
Supporting the Trust PRIDE values means having the ability to communicate in a personable, approachable, and respectful manner to patients and colleagues. It supports the development of instant and positive relationships within the Day Procedure Unit ward environment and facilitates the individual to work inclusively and collaboratively with our colleagues in surgery to provide provision of excellent care. The highest level of integrity and honesty is expected and feedback from the monthly Family and Friends audit confirm most respondents value the care they receive.
Main duties of the job
As part of the DPU ward team the opportunity is available to proactively manage patient flow within the ward ensuring that day case capacity is fully utilised. The ward embraces the chance for staff development, and the individual will gain skills in proactively managing the ward patient bed booking system, gaining knowledge and experience at identifying capacity shortfalls and taking steps to ensure capacity is fully utilized.
Staff will work collaboratively within the team both independently and with direct supervision from others. They will work closely with the requirements of Trust and Departmental policies and procedures to ensure that patient pathways are correctly managed accordingly. Data collection and processing is vital for service improvement; therefore, they will assist the managing team with regular audits.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Manage patient flow within the unit daily.
- Proactively plan patient booking, identifying capacity shortfalls and taking steps to ensure capacity is fully utilised.
- Develop links with inpatient Patient Flow team to proactively support the smooth running of theatres both in the Main suite and DPU.
- To facilitate patient transfers, supporting a smooth and constant throughput of day-case patients within the Unit and Trust.
- Managing patient pathways by communicating with patients, booking teams, inputting data on ORSOS and PAS, liaise with medical teams where appropriate.
- Respond to email bed booking enquiry system promptly and, in a time-efficient manner.
- Completion of the daily staffing allocation, identifying named nurse for lists and location of lists.
- Organising the allocation of DPU beds throughout the day nominating the beds to the patients allocated1st on the operating lists as they become available. Communicating this information in a timely manner to the ward co-ordinator and named nurse.
- Organising the operating lists for the following day, aligning lists, bed labels and patient identification documentation. Ensuring any patient changes are accounted for and lists organised into folders with identification of named nurse.
- Populating and updating the Bed Booking System aligning all DPU identified patients to the spreadsheet.
- Assisting the Clinical Leads(s) with investigating patient complaints (where necessary).
Please see the attached job description for full details.
Job description
Job responsibilities
- Manage patient flow within the unit daily.
- Proactively plan patient booking, identifying capacity shortfalls and taking steps to ensure capacity is fully utilised.
- Develop links with inpatient Patient Flow team to proactively support the smooth running of theatres both in the Main suite and DPU.
- To facilitate patient transfers, supporting a smooth and constant throughput of day-case patients within the Unit and Trust.
- Managing patient pathways by communicating with patients, booking teams, inputting data on ORSOS and PAS, liaise with medical teams where appropriate.
- Respond to email bed booking enquiry system promptly and, in a time-efficient manner.
- Completion of the daily staffing allocation, identifying named nurse for lists and location of lists.
- Organising the allocation of DPU beds throughout the day nominating the beds to the patients allocated1st on the operating lists as they become available. Communicating this information in a timely manner to the ward co-ordinator and named nurse.
- Organising the operating lists for the following day, aligning lists, bed labels and patient identification documentation. Ensuring any patient changes are accounted for and lists organised into folders with identification of named nurse.
- Populating and updating the Bed Booking System aligning all DPU identified patients to the spreadsheet.
- Assisting the Clinical Leads(s) with investigating patient complaints (where necessary).
Please see the attached job description for full details.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent qualifications
- 2 years' experience within acute Health Care
Experience
Essential
- Experience of audit and change management
Skills
Essential
- Excellent interpersonal skills
- Knowledge of Microsoft Office / Excel spreadsheet
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent qualifications
- 2 years' experience within acute Health Care
Experience
Essential
- Experience of audit and change management
Skills
Essential
- Excellent interpersonal skills
- Knowledge of Microsoft Office / Excel spreadsheet
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
