Job summary
The Plastics team based in West Level 2 at the NNUH, are a part of The Surgical, Critical and Emergency Care Division and are currently recruiting an Apprentice Receptionist to join the Plastic Surgery administration team.
The team currently consists of:
- An Administration Manager
- A Deputy Admin Manager
- 8 Senior Trust Medical Secretaries
- 2 Trust Medical Secretaries
- 4 Waiting List Coordinators
- 4 Receptionists
- A Patient Pathway Coordinator
The Plastic Surgery department is very busy, with activity happening across multiple locations (Outpatients, APU, Theatres) and is heavily involved with the Skin Cancer Pathway.
The successful candidate can be full or part time role with hours to be discussed
Main duties of the job
As post holder you will need to be able to communicate effectively and courteously with patients, relatives, and a wide range of both clinical and administration staff, to support the delivery of a high quality, safe and compassionate healthcare service.
As post holder, your duties will include:
- Be responsible for organising patient waiting lists, ensuring patients are booked for their operations in compliance with local and national targets/policies.
- Comply with The Department of Health's Referral to Treatment rules.
- Ensure the correct and timely input of patient information onto the Patient Administration System (PAS), the Operating Room Scheduling Office System (ORSOS) and the Theatre Tracker system. Observing the rules of 'real time data entry'.
- To initiate action regarding patient appointment cancellations. Allocate and confirm patient pre-operation assessments appointment. Allocate and confirm patient operation dates. Ensure all relevant appointment documentation is sent to patients in a timely manner.
- Ensure all urgent referrals are dealt with in accordance with Patient Access policy. To keep all patient details up to date on the patient management system. To deal efficiently with any queries and telephone enquiries in a helpful, courteous and efficient manner. To assist with colleagues cover when they are on sickness, annual or study leave. Other duties which may be required to ensure the smooth efficient running of the Dept.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Undertake responsibility for Plastic Surgery waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
- To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality
- Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
- To implement booked admission protocols and procedures for Plastic Surgery; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
- To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
- Close liaison with the medical secretarial staff to ensure accurate updating of information.
- Compile the departmental theatre lists, and assign patient confirmation times.
- Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
- To verify and record all patients details on the patient management system in use within the unit (including waiting list card details) as required
- Ensure all urgent referrals are dealt with in accordance with Patient Access policy
- To ensure patients receive all relevant information regarding the date of their planned admission.
Please see the attached job description for full details.
Job description
Job responsibilities
- Undertake responsibility for Plastic Surgery waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
- To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality
- Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
- To implement booked admission protocols and procedures for Plastic Surgery; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
- To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
- Close liaison with the medical secretarial staff to ensure accurate updating of information.
- Compile the departmental theatre lists, and assign patient confirmation times.
- Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
- To verify and record all patients details on the patient management system in use within the unit (including waiting list card details) as required
- Ensure all urgent referrals are dealt with in accordance with Patient Access policy
- To ensure patients receive all relevant information regarding the date of their planned admission.
Please see the attached job description for full details.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Able to multi task and prioritise
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Able to multi task and prioritise
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
