Job summary
Fixed term contract/ secondment opportunity for 10 months.
As a Cancer Care Navigator you will be uniquely positioned to promote self-management and provide general information and support about cancer and cancer services, to enable patients to navigate the health and social care system and make choices that are important to them.
The team provide complementary support to the Cancer Clinical Nurse Specialists in supporting patients through their cancer diagnosis, treatment and beyond.
Key aspects of the role involves daily communication with patients, relatives, carers, and other health and social care professionals.
You will be undertaking Holistic Needs Assessments following diagnosis, signposting to support and information services. The information and nature of communication is sensitive. Communication in this context requires a high degree of empathy, understanding, diplomacy, confidentially and integrity.
We are interested in candidates that have or are working in the health and social care system and able to demonstrate:
- an ability to deal with complex and difficult emotional situations
- have an awareness of the health and social care environment
- have good IT skills that can cross different NHS IT systems
- have effective organisational skills
- have good communication skills.
Informal visits to the Cancer Care Navigator team are welcomed and encouraged prior to interview - please call 01603 647175 to discuss.
Main duties of the job
You will be a self-motivated and enthusiastic individual with experience and understanding of the health and social care environment. You will be supported by the wider Cancer Care team in your ongoing development and learning to deliver seamless and compassionate care.
You will co-ordinate care with the person living with cancer so that they access the right help at the right time, providing a seamless experience of care. Checking that the person can self- manage and provide a flexible and personalised response to any changes needed. You will help people living with cancer to access referrals and/or signposting to local supportive services that can meet an individual's range of personal needs.
Good and accurate IT skills will help you to record confidential information by completing databases, templates and process flows to ensure patient information is shared in a timely and effective manner as well as provide updates to allow the ongoing evaluation and impact of the team.
Varied and rewarding role utilizing wide range of skills.
Opportunity to share learning and experience plus initiative to influence patient care.
Opportunity to provide holistic support to patients at their time of most need.
Interview date: 18th October 2023
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Following cancer diagnosis, ensure every patient detail is added to the project database, to enable the support of all patients from the start of their cancer journey. Record all patient contacts with Somerset Cancer Registry Support people to access local appropriate information and sign-posting to a range of support services, an approach which helps people to self- manage where appropriate. Advise patients on individual self-care management principles and provide consistent planned aftercare to reinforce and further promote this information. Have up to date knowledge and links with the breadth of services available to support patients self-management across North Suffolk and Norfolk To have the skills and training to assist patients and families to access Personalised Care. To be a key contact for primary care teams to link the patient journey between acute and community setting. Have undertaken appropriate training to support the development of and completion of care plans, holistic needs assessment, HOPE course, and other self-management/recovery package related services to ensure a consistent and quality service. Create, develop and maintain efficient and effective Microsoft Office Systems e.g. Word, Excel, Microsoft Project essential for the smooth running of the Navigator service.
You will also be required to support our Macmillan Information Managers at our Pod/Centre at both NNUH and Cromer and Health and Wellbeing Events across the locality.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- Following cancer diagnosis, ensure every patient detail is added to the project database, to enable the support of all patients from the start of their cancer journey. Record all patient contacts with Somerset Cancer Registry Support people to access local appropriate information and sign-posting to a range of support services, an approach which helps people to self- manage where appropriate. Advise patients on individual self-care management principles and provide consistent planned aftercare to reinforce and further promote this information. Have up to date knowledge and links with the breadth of services available to support patients self-management across North Suffolk and Norfolk To have the skills and training to assist patients and families to access Personalised Care. To be a key contact for primary care teams to link the patient journey between acute and community setting. Have undertaken appropriate training to support the development of and completion of care plans, holistic needs assessment, HOPE course, and other self-management/recovery package related services to ensure a consistent and quality service. Create, develop and maintain efficient and effective Microsoft Office Systems e.g. Word, Excel, Microsoft Project essential for the smooth running of the Navigator service.
You will also be required to support our Macmillan Information Managers at our Pod/Centre at both NNUH and Cromer and Health and Wellbeing Events across the locality.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- NVQ in Care / Health and Social Care Level 3 or equivalent experience.
Experience
Essential
- Previous significant experience/ Currently employed as a Health Care Assistant or equivalent, knowledge of the NHS, Social care and/or Macmillan services
- Excellent verbal, telephone and written communication skills
Desirable
- Advanced communication skills e.g Sage and Thyme
Skills
Essential
- Able to work on own initiative and within a team
Attitude & Aptitude
Essential
- Attention to accuracy and detail
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- NVQ in Care / Health and Social Care Level 3 or equivalent experience.
Experience
Essential
- Previous significant experience/ Currently employed as a Health Care Assistant or equivalent, knowledge of the NHS, Social care and/or Macmillan services
- Excellent verbal, telephone and written communication skills
Desirable
- Advanced communication skills e.g Sage and Thyme
Skills
Essential
- Able to work on own initiative and within a team
Attitude & Aptitude
Essential
- Attention to accuracy and detail
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
