Job summary
We are looking for a motivated and enthusiastic person to join the Support Services Business Unit at NNUH. The business unit comprises of Clinical Engineering, Health Records, Infection Prevention & Control, Medical Illustration, Outpatient Booking and Radiation Protection Services.
In order to provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post.
Main duties of the job
The post holder will provide a high-quality reception and support service within the Support Services Department, and as such, will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust.
The post is responsible for ensuring the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of 'real time data entry'. All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.
This will ensure the delivery of a high quality, safe and compassionate healthcare service. All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To provide a support service to the technical, secretarial, medical and other staff ofthe Departments including data entry into Trust systems.
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying testrequests and investigations, and co-ordinating the various clinics within thedepartment.
- To deal with patients and external and internal staff enquiries in person or viathe telephone, in a courteous and confidential manner and provide assistanceas required.
- To ensure patients safety and well-being in the waiting area prior to them beingcalled for their appointment and alerting appropriate staff to any cause forconcern.
- To keep a log of telephone requests for investigations in line with departmentpolicy, prioritising these and ensuring messages are conveyed to theappropriate staff.
- To ensure appointment lists are maintained and prepared in readiness forclinical work.
- To obtain and prepare notes in readiness for clinics, investigations or at therequest of staff within the department.
- To understand the 18 Week Pathway, input the correct RTT codes, validate thepatient pathway where appropriate and to support the booking of new andfollow-up outpatient appointments, ensuring bookings are accurate and withintheir 18 week pathways.
- To cancel and re-book appointments as necessary, assessing each individualrequirement to establish priority and need for the overbooking of clinics.
- To ensure that on the patients arrival to clinic, that they are confirmed to havearrived on the system and that their Demographic details (including OverseasVisitor status) are checked, ensuring new labels and front sheets are producedif there are alterations made.
Please see the attached job description for full details.
Job description
Job responsibilities
- To provide a support service to the technical, secretarial, medical and other staff ofthe Departments including data entry into Trust systems.
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying testrequests and investigations, and co-ordinating the various clinics within thedepartment.
- To deal with patients and external and internal staff enquiries in person or viathe telephone, in a courteous and confidential manner and provide assistanceas required.
- To ensure patients safety and well-being in the waiting area prior to them beingcalled for their appointment and alerting appropriate staff to any cause forconcern.
- To keep a log of telephone requests for investigations in line with departmentpolicy, prioritising these and ensuring messages are conveyed to theappropriate staff.
- To ensure appointment lists are maintained and prepared in readiness forclinical work.
- To obtain and prepare notes in readiness for clinics, investigations or at therequest of staff within the department.
- To understand the 18 Week Pathway, input the correct RTT codes, validate thepatient pathway where appropriate and to support the booking of new andfollow-up outpatient appointments, ensuring bookings are accurate and withintheir 18 week pathways.
- To cancel and re-book appointments as necessary, assessing each individualrequirement to establish priority and need for the overbooking of clinics.
- To ensure that on the patients arrival to clinic, that they are confirmed to havearrived on the system and that their Demographic details (including OverseasVisitor status) are checked, ensuring new labels and front sheets are producedif there are alterations made.
Please see the attached job description for full details.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
Desirable
- Previous clerical work including data input
Skills
Essential
- Good communication and interpersonal skills
Desirable
Attitude, aptitude
Essential
- Preference for working in and supporting a multi-disciplinary team
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
Desirable
- Previous clerical work including data input
Skills
Essential
- Good communication and interpersonal skills
Desirable
Attitude, aptitude
Essential
- Preference for working in and supporting a multi-disciplinary team
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
