Job summary
The Day Procedure Unit is a fullyintegratedunit comprising of Surgical and Anaesthetic pre-assessment, theatres, recovery areas and wards.
Our aim is to put patients first in an area of the highest quality of care. Alongside the nursing and medical teams, theadministrative team ensures the unit runs smoothly, effectively and act as a reliable point of contact along a patient's pathway.
As part of this large and friendly team you'll be expected to maintain a high level of the patient-focused care we aim to deliver for our patients.
The Arthur South Day Procedures Unit is open between Monday - Saturday between 6.30am - 10pm.
Shifts are on a rota basis consisting of:
06:30 - 14:30
12:00 - 20:00
14:00 - 22:00
Main Theatres Reception 08:00 - 16:00, and the Ambulatory Procedures Unit is open 06:30 - 19:00, with shifts consisting of:
06:30 - 14:30
12:00 - 20:00
We are looking for one candidate, at 22.5 hours (3 working days).
Interview Date: 31 July 2023
Main duties of the job
You will provide efficient reception and clerical duties in a busy and challenging environment in order to ensure that patients, relatives and visitors who attend the Arthur South Day Procedure Unit, Pre-Operative Assessment, Ambulatory procedures Unit and/or Main Theatres Reception are greeted, and information verified, in a friendly and effective manner.
Ensure that all patient details are kept up to date on the patient management system in order that information is available for theatre lists, audit purposes and any other data that may be required.
You will ensure the smooth running of the unit by liaising closely with the multidisciplinary team within the unit, with other Trust departments, community services and general practitioners.
You will also support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
- To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
- To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
- To maintain a record of the transfer of notes to and from the department.
- To cancel and re-book appointments as necessary, assessing each individual requirement to establish priority and need for the overbooking of clinics.
- To arrange hospital transport for patients attending the department in accordance with Trust policy.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
- To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
- To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
- To maintain a record of the transfer of notes to and from the department.
- To cancel and re-book appointments as necessary, assessing each individual requirement to establish priority and need for the overbooking of clinics.
- To arrange hospital transport for patients attending the department in accordance with Trust policy.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- To undertake PAS training
Experience
Essential
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- To undertake PAS training
Experience
Essential
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
