Norfolk and Norwich University Hospital

Chief Operations Information Officer

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Job summary

The Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUHFT) Digital Health team is responsible for the delivery of digital services across the Trust to support its clinical and administrative obligations.

Across the three acute hospitals in Norfolk and Waveney, NNUH, JPUH and QEHKL, he NNUHFT is starting one of the biggest pieces of digital transformation work we've ever undertaken - moving from paper-based patient records to electronic ones. The Electronic Patient Record (EPR) programme is currently at the beginning of a journey to transform how information about patients' health and care is stored, viewed, and used within our acute hospitals. The EPR will use cutting edge technology to create a new digital system where staff will be able to access your health and care information quickly and securely, meaning you experience quicker and better care.

Main duties of the job

The Chief Operations Information Officer (COIO) for the Electronic Patient Record (EPR) programme is accountable to the Chief Digital Information Officer for the operational delivery of the digital transformation and business change workstreams of the EPR. They are also accountable for managing associated transformation and adoption requirements and liaising with system partners for EPR, business change and organisational transformation.

The post holder will develop and deliver strategic and operational efficiency through the delivery of the EPR, quality and safety through the development of short-, medium- and longer-term transformational plans both internally and externally in partnership with our partners within the Acute Hospital Collaborative and in line with the 'Frontline Digitalisation' and 'what good looks like' (WGLL).

The COIO primary role is to manage operational risk, direct and control operations / programmes to deliver the Trust's EPR transformation and Adoption plans. Where appropriate they will provide oversight, assurance and delivery of Trust-wide accountabilities for quality & safety and business change on behalf of the CDIO.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

10 July 2023

Pay scheme

Agenda for change

Band

Band 9

Salary

£99,891 to £114,949 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

234-23-C0735

Job locations

Norfolk and Norwich Hospital Trust

Colney Lane

Norwich

NR4 7UY

Job description

Job responsibilities

Leading the operational response to EPR at the Norfolk and Norwich
Delivering actions from the NNUH EPR programme board
Leading on the compliance and assurance framework for Trust-wide regulatory functions, relating to managing the risks of EPR deployment.
Influencing health and care system partners across Norfolk and the wider region
Preparation, agreement and monitoring of the programme budgets, and ensure services are delivered efficiently
Ensuring service quality and safety including assurance around business continuity plans
Line management responsibility for EPR operational management staff

Further information can be found in the attached Job Description and Person Specification

Job description

Job responsibilities

Leading the operational response to EPR at the Norfolk and Norwich
Delivering actions from the NNUH EPR programme board
Leading on the compliance and assurance framework for Trust-wide regulatory functions, relating to managing the risks of EPR deployment.
Influencing health and care system partners across Norfolk and the wider region
Preparation, agreement and monitoring of the programme budgets, and ensure services are delivered efficiently
Ensuring service quality and safety including assurance around business continuity plans
Line management responsibility for EPR operational management staff

Further information can be found in the attached Job Description and Person Specification

Person Specification

Qualifications

Essential

Educated to Master's degree level or equivalent professional qualification
Post graduate management / leadership qualification

Experience

Essential

Proven track record of senior service management in a multi-disciplinary environment
Significant senior management experience working in primary or community health care

Skills

Essential

Capacity to operate and think laterally at strategic and operational level, with evidence of delivery within strategic level projects and operational work streams

Attitude

Essential

Evidence of personal insight, sound judgement and drive for improvement both personal and organisational
Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence

Person Specification

Qualifications

Essential

Educated to Master's degree level or equivalent professional qualification
Post graduate management / leadership qualification

Experience

Essential

Proven track record of senior service management in a multi-disciplinary environment
Significant senior management experience working in primary or community health care

Skills

Essential

Capacity to operate and think laterally at strategic and operational level, with evidence of delivery within strategic level projects and operational work streams

Attitude

Essential

Evidence of personal insight, sound judgement and drive for improvement both personal and organisational
Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich Hospital Trust

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich Hospital Trust

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)