Norfolk and Norwich University Hospital

Ward Clerk - Kimberly Ward

This job is now closed

Job summary

Are you looking for a new challenge?

Do you have excellent communication skills, want to make a difference to the patient's experience daily?

An exciting opportunity has arisen to join and be part of the ward team within Gastroenterology.

Kimberley is currently a 37 bedded ward dedicated and specializing in Gastroenterology and general medical conditions.

We are currently seeking a friendly enthusiastic and well-organized individual to work and support the wards medical and nursing teams.

You will be able to work on your own initiative as well as being a key member of the ward team.

Individuals should be able to demonstrate excellent communication skills and possess a willingness to take on new challenges

Main duties of the job

Who we're looking for?

We are looking for the next Ward Clerk to become a member of a truly collaborative and hardworking team who provide clerical support and assist the Ward Manager or Deputy on the admission/transfer and discharge of patients. This will include meeting and greeting all visitors including patients, relatives and visiting Chaplains directing them to the appropriate member of staff or patient. To keep records up to date using our PAS system. Manage all incoming, non-medical telephone calls as appropriate and deal with them either by delegating or referring calls to other staff or returning calls as necessary whilst ensuring confidentiality is maintained at all times.

To work with all members of the clinical team within the multidisciplinary framework. The Ward Clerical Officer is an essential part of a Ward team, helping to streamline the work of the ward, support and help all members of the ward team to provide a quality service.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

30 June 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

234-23-M2736

Job locations

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Job description

Job responsibilities

To provide clerical support and assist the Ward Manager or Deputy on the admission/transfer and discharge of patients.
To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward.
Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas.
To prepare the clinical coding form, inpatient sick certificate and GP discharge letters for each patient episode and ensure it is completed by medical staff. To ensure that all documentation is complete when the patient is discharged from the ward and that the discharge letter is faxed to GPs within 24 hours.
To arrange where appropriate follow-up outpatient appointments.
Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Job description

Job responsibilities

To provide clerical support and assist the Ward Manager or Deputy on the admission/transfer and discharge of patients.
To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward.
Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas.
To prepare the clinical coding form, inpatient sick certificate and GP discharge letters for each patient episode and ensure it is completed by medical staff. To ensure that all documentation is complete when the patient is discharged from the ward and that the discharge letter is faxed to GPs within 24 hours.
To arrange where appropriate follow-up outpatient appointments.
Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

Good general standard of literacy and numeracy.

Experience

Essential

Previous clerical work including data input

Desirable

Experience in NHS or customer service organisation.

Skills

Essential

Good communication and interpersonal skills.
To undertake PAS training

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification

Qualifications

Essential

Good general standard of literacy and numeracy.

Experience

Essential

Previous clerical work including data input

Desirable

Experience in NHS or customer service organisation.

Skills

Essential

Good communication and interpersonal skills.
To undertake PAS training

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)