Job summary
NOTE: This role is not eligible for sponsorship
Team Administrator - Band 3 - Part Time - 17 hours per week - Substance Misuse Services:
Are you an experienced Team Administrator? Are you looking for a challenge in a Team Administration role? Then come and join us at the Substance Misuse Service. We have an exciting opportunity for an experienced Team Administrator on a part time basis (17 hours per week) within our secretarial team.
Primarily working for the Substance Misuse Team, the successful candidate will have excellent communication skills, recent secretarial/administration experience and be well organised.
Applicants need to be qualified and proficient at minute taking andaudio-typing and have a working experience of digital dictation.
In return we can offer you:
- A supportive & friendly working environment
- Active encouragement to learn and develop within your role
- Dedicated career pathways and great opportunities for continuing professional development
- Commitment to, and support for your wellbeing
Main duties of the job
This role is to provide a comprehensive administrative support service to the assigned Team, cross-covering for peers in other Teams as required.
About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.
Job description
Job responsibilities
1. Providing and receiving routine information which may sometimes require tact or persuasive skills or skills to overcome barriers to understanding. This may also involve providing and receiving complex or sensitive information, and providing advice, instruction or training to groups where the subject matter is straightforward. In particular, this will involve:
Responding to appropriate requests for information
Acting on correspondence responding to, or referring to the appropriate person
Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. staff, students, external parties)
Liaison with partner services and organisations
Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing
Handling telephone queries and directing as appropriate.
Assisting patients/clients/relatives during incidental contacts such as phone calls.
2. The role will require capacity to make decisions, which may require consideration of a range of options, such as:
Judgements on how to deal with enquiries, staff/carers/external contacts
Prioritising work, resolving conflicting diary appointments and schedules
3. Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. This may include activities such as:
Taking and transcribing formal minutes
Producing basic statistical reports
Maintaining information systems
It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require advanced keyboard skills equivalent to typing at RSA level 3.
Job description
Job responsibilities
1. Providing and receiving routine information which may sometimes require tact or persuasive skills or skills to overcome barriers to understanding. This may also involve providing and receiving complex or sensitive information, and providing advice, instruction or training to groups where the subject matter is straightforward. In particular, this will involve:
Responding to appropriate requests for information
Acting on correspondence responding to, or referring to the appropriate person
Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. staff, students, external parties)
Liaison with partner services and organisations
Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing
Handling telephone queries and directing as appropriate.
Assisting patients/clients/relatives during incidental contacts such as phone calls.
2. The role will require capacity to make decisions, which may require consideration of a range of options, such as:
Judgements on how to deal with enquiries, staff/carers/external contacts
Prioritising work, resolving conflicting diary appointments and schedules
3. Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. This may include activities such as:
Taking and transcribing formal minutes
Producing basic statistical reports
Maintaining information systems
It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require advanced keyboard skills equivalent to typing at RSA level 3.
Person Specification
Qualfications
Essential
- RSA stage 3 or equivalent
EXPERIENCE
Essential
- Relevant experience in an administration role
kNOWELDGE AND SKILLS
Essential
Person Specification
Qualfications
Essential
- RSA stage 3 or equivalent
EXPERIENCE
Essential
- Relevant experience in an administration role
kNOWELDGE AND SKILLS
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
