North Staffordshire Combined Healthcare Trust

Clinical Team Manager

The closing date is 05 March 2026

Job summary

The Crisis Care Centre is a key part of the urgent care pathway in North Staffordshire, providing an all-age single point of access to mental health services. It delivers a 24/7 crisis response, including intensive home treatment as an alternative to inpatient admission. This role offers the opportunity to shape a vital community crisis service, making a direct impact on patient care, staff experience & service quality.

The Operational Manager (Quality, Safety & Workforce Development Lead) will ensure safe, efficient day-to-day service delivery across the Crisis Resolution Home Treatment Team. As one of two Band 7 Operational Managers, the post holder will share responsibility for high-quality delivery, focusing on consistent clinical standards, strong governance & quality assurance, & a supported, skilled & resilient workforce.

You will be an experienced operational leader with a strong understanding of clinical governance, quality improvement, & workforce development. You will demonstrate excellent leadership, communication, & organisational skills, with a commitment to supporting staff & maintaining high standards of care.

Main duties of the job

1. To ensure that the values and principles of the organisation are translated into the philosophy and operational policy/service specifications for the services and that these are evident in everyday practice and reviewed on a regular basis, ensuring that the services are delivered and developed in line with relevant Trust policies, procedures and values.

2. To establish, develop and review policies, practices and procedures which meet legislative, Trust and directorate requirements.

3. To contribute to strategy and clinical governance plans for the service area and directorate. To take a lead in implementing specific projects in relation to this. Develop and maintain links and support networks with other teams within the service area, ensuring consistency.

4. To facilitate an environment where the physical, emotional, health, social, educational, cultural and spiritual needs of service users can be met. With a specific focus of safe, caring, responsive, effective and well led service delivery.

5. To be responsible overseeing the maintenance of the building and grounds, and ensure safe systems of work are adhered to, so that the environment is safe, pleasant, fit for purpose. This includes responsibility for implementing and developing health and safety protocols and individual risk assessments with the staff team.

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.

Date posted

19 February 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

232-AUC-7707479

Job locations

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Job description

Job responsibilities

The post holder is responsible for ensuring that:

1. There is a positive practitioner patient relationship where there is a connection with service users and their carers and decisions are made jointly about their care wherever possible, including being treated with dignity and compassion.

2. The care that is delivered is sensitive to age, culture, ethnicity, gender, sexual orientation, disability and spirituality.

3. There is active engagement with service users/carers to prevent distress and anxiety and promote recovery.

4. Staff demonstrate a competent level of knowledge in physical and mental health conditions, diagnosis, treatment and care in relation to their role/responsibilities, demonstrating the ability to carry out comprehensive and specialist mental health assessment.

5. Consent is obtained for any intervention and interactions. In situations where an intervention is required without consent being given, this is done within the relevant legal framework with respect for the service users, protecting their dignity.

6. All tasks are performed with courtesy, respect and kindness.

7. Ensure medication is administered by an appropriate registered practitioner safely with the knowledge of contraindications and side effects, relaying accurate information to service users in a format they are able to understand.

8. The clinical vision for the service is clearly identified and all staff are able to describe how they contribute to meeting the vision.

Job description

Job responsibilities

The post holder is responsible for ensuring that:

2. The care that is delivered is sensitive to age, culture, ethnicity, gender, sexual orientation, disability and spirituality.

3. There is active engagement with service users/carers to prevent distress and anxiety and promote recovery.

6. All tasks are performed with courtesy, respect and kindness.

8. The clinical vision for the service is clearly identified and all staff are able to describe how they contribute to meeting the vision.

Person Specification

Qualifications

Essential

A registered mental health practitioner with a degree in nursing, social work or occupational therapy or equivalent experience.

Experience

Essential

Post qualification work in core profession. Experience of manging clinical practice at band 6.

Knowledge

Essential

Specialist clinical knowledge of medical and psychiatric conditions, diagnosis, treatment and care including contraindications and side effects to medications, relevant to health speciality.

Person Specification

Qualifications

Essential

A registered mental health practitioner with a degree in nursing, social work or occupational therapy or equivalent experience.

Experience

Essential

Post qualification work in core profession. Experience of manging clinical practice at band 6.

Knowledge

Essential

Specialist clinical knowledge of medical and psychiatric conditions, diagnosis, treatment and care including contraindications and side effects to medications, relevant to health speciality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)