North Staffordshire Combined Healthcare Trust

Team Administrator

The closing date is 12 February 2026

Job summary

Forensic Liaison Partnership Team -Band 3 Team Administrator- 2 Year Fixed Term

We are excited to launch our brand-new Forensic Liaison Partnership Team within the NSCHT Mental Health Rehabilitation pathway.We are looking to recruit to a Band 3 Team Administrator on a 2 year fixed term basis, to play a key role in the development of this innovative service. We aim to produce a highly skilled team who will support service users transitioning from secure care into the community.

This is a rare and fantastic opportunity to be part of an evolving team that will strengthen the interface between the forensic mental health service and community mental health teams. The Forensic Liaison Partnership team will work to support safe and effective transitions between services and provide support to non-forensic community teams and service users in reducing the risk of readmission to secure care.

The service will be co-produced by accessing peer mentors and lived experience practitioners and carers for advice and consultation.

Main duties of the job

This role is to provide a comprehensive administrative support service to the assigned Team, cross-covering for peers in other Teams as required.

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.

Date posted

05 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

232-SPL-7756344

Job locations

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Job description

Job responsibilities

1. Providing and receiving routine information which may sometimes require tact or persuasive skills or skills to overcome barriers to understanding. This may also involve providing and receiving complex or sensitive information, and providing advice, instruction or training to groups where the subject matter is straightforward. In particular, this will involve:

Responding to appropriate requests for information

Acting on correspondence responding to, or referring to the appropriate person

Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. staff, students, external parties)

Liaison with partner services and organisations

Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing

Handling telephone queries and directing as appropriate.

Assisting patients/clients/relatives during incidental contacts such as phone calls.

2. The role will require capacity to make decisions, which may require consideration of a range of options, such as:

Judgements on how to deal with enquiries, staff/carers/external contacts

Prioritising work, resolving conflicting diary appointments and schedules

3. Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. This may include activities such as:

Taking and transcribing formal minutes

Producing basic statistical reports

Maintaining information systems

It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require advanced keyboard skills equivalent to typing at RSA level 3.

Job description

Job responsibilities

Responding to appropriate requests for information

Acting on correspondence responding to, or referring to the appropriate person

Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. staff, students, external parties)

Liaison with partner services and organisations

Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing

Handling telephone queries and directing as appropriate.

Assisting patients/clients/relatives during incidental contacts such as phone calls.

2. The role will require capacity to make decisions, which may require consideration of a range of options, such as:

Judgements on how to deal with enquiries, staff/carers/external contacts

Prioritising work, resolving conflicting diary appointments and schedules

Taking and transcribing formal minutes

Producing basic statistical reports

Maintaining information systems

It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require advanced keyboard skills equivalent to typing at RSA level 3.

Person Specification

Qualifications

Essential

RSA stage 3 or equivalent

Knowlegdge and Skills

Essential

Good computer skills

Experience

Essential

Relevant experience in an administration role

Person Specification

Qualifications

Essential

RSA stage 3 or equivalent

Knowlegdge and Skills

Essential

Good computer skills

Experience

Essential

Relevant experience in an administration role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)