North Staffordshire Combined Healthcare Trust

Healthcare Support Worker (Mental Health)

The closing date is 17 September 2025

Job summary

Health Care Support Worker - Band 3 - Ward 4, Harplands Hospital:

There is an exciting opportunity to work as a Health Care Support Worker Band 3 within Ward 4, Harplands Hospital. We are searching for extra special Health Care Support Workers who have experience, passion and pride when caring forpatients and this vacancy would suit someone who is looking for an exciting opportunity and wants to work on an Adult Acute Inpatient Ward. As a Trust we offer flexible working i.e. early, late, night and twilight shifts.

NSCHT delivers a shared care service on Ward 4 which strives to deliver a high-quality health & social care service that promotes social inclusion & independence for people with mental health and physical health problems. The team is multi-disciplinary, comprising nurses, medical staff, a physiotherapist and an occupational therapist.

The post is based at the Harplands Hospital, and we offer free parking to all staff as well encouraging staff to develop their careers, and we support the Training Nurse Associate and Nurse Apprentice schemes. There is also an opportunity to obtain your Mental Health Certificate.

Main duties of the job

To provide support, and spend therapeutic time with an allocated group of service users.

To promote and support the physical health, comfort, wellbeing and recovery of service-users, and to assist them in re-establishing their place in the community, as appropriate.

To assist Registered Professionals in assessments and care planning/ implementation and evaluation of individualized care plans.

To provide support and day-to-day supervision to junior staff members, demonstrating the Health Care Support Worker role and role modelling good practice.

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Date posted

03 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

232-AUC-7424327

Job locations

Harplands Hospital

Hilton Road

Stoke on Trent

ST4 6TH

Job description

Job responsibilities

Communicates with service-users and carers, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology.
Regularly reports and effectively communicates service-users health status and care aims in care records and verbal reports to Registered Health Professional staff members and other members of the multi-disciplinary team. (query blending the above two first is about patients/public, second is healthcare staff)
Relates appropriately with service-users, carer's, colleagues and others at all times maintaining professional boundaries.
At all times ensures that own actions, support the equality, diversity, rights and responsibilities of individuals.
Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues.
At all times minimizes risks to self and others by undertaking safe working practices.
At all times works within agreed and established Trust policy and operational procedures
Works with other Trust services to promote seamless service-user person centred care from referral/admission, to transfer and discharge on identified care pathways.
Responsible for contribution towards planning and undertaking delivery of planned therapeutic activities with an identified group of service users.

Job description

Job responsibilities

Communicates with service-users and carers, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology.
Regularly reports and effectively communicates service-users health status and care aims in care records and verbal reports to Registered Health Professional staff members and other members of the multi-disciplinary team. (query blending the above two first is about patients/public, second is healthcare staff)
Relates appropriately with service-users, carer's, colleagues and others at all times maintaining professional boundaries.
At all times ensures that own actions, support the equality, diversity, rights and responsibilities of individuals.
Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues.
At all times minimizes risks to self and others by undertaking safe working practices.
At all times works within agreed and established Trust policy and operational procedures
Works with other Trust services to promote seamless service-user person centred care from referral/admission, to transfer and discharge on identified care pathways.
Responsible for contribution towards planning and undertaking delivery of planned therapeutic activities with an identified group of service users.

Person Specification

Qualifications

Essential

Advanced Apprenticeship in Mental Health and Social Care or NVQ 3 in (Mental) Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE's or Functional Skills)

Experience

Essential

Experience of working with people with Mental Health Needs as a member of a multi-disciplinary team

Person Specification

Qualifications

Essential

Advanced Apprenticeship in Mental Health and Social Care or NVQ 3 in (Mental) Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE's or Functional Skills)

Experience

Essential

Experience of working with people with Mental Health Needs as a member of a multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Hilton Road

Stoke on Trent

ST4 6TH

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Hilton Road

Stoke on Trent

ST4 6TH

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)