Receptionist/Clerical Assistant
The closing date is 12 August 2025
Job summary
***THIS VACANCY IS OPEN TO ICB/UHNM/MPFT/NSCHT EMPLOYEES ONLY***
We are looking for a motivated, enthusiastic individual to join Newcastle Adult Community Mental Health Team (Lyme Brook Centre), Monday to Friday 9am to 5pm (part-time and flexible working will be considered). The Team operates from its main base on the Bradwell Hospital Site (free parking) which serves an identified catchment area within Newcastle-under-Lyme and the surrounding areas.
If you have experience of working as a Receptionist in a healthcare environment, with knowledge and experience of using Microsoft Office packages, have excellent communication skills and are motivated to further develop your administration skills and want to work as part of a large MDT, this role is perfect for you!
Please note, we are unable to provide sponsorship for this role due to the required Skill Level and salary threshold.
Main duties of the job
- Respond appropriately to requests for information
- Act on correspondence - referring to the appropriate person as required
- Providing routine information to manager and colleagues
- Answering routine telephone queries from patients/clients/carers/colleagues/public or other external contacts
- Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing
- Handling telephone queries including full reception duties
- Assisting patients/clients/relatives during incidental contacts
- Co-ordinate programmes of work (such as training schedules or the use of rooms, setting up of rooms)
- Assist in ensuring that appropriate facilities are available for scheduled events
About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
Details
Date posted
29 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year Pro rata, per annum
Contract
Permanent
Working pattern
Full-time
Reference number
232-CMT-7324961
Job locations
The Lyme Brook Centre
Stoke on Trent
ST5 7TL
Employer details
Employer name
North Staffordshire Combined Healthcare Trust
Address
The Lyme Brook Centre
Stoke on Trent
ST5 7TL
Employer's website
https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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